Hi Michael, can you see if this works for you? http://wiki.otrs-forum.de/index.php?title=Using_OTRS_with_Microsoft_Active_D... ((enjoy)) - Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer On Mon, Apr 19, 2010 at 2:48 AM, Martin, Michael < Michael.Martin@tylertech.com> wrote:

Hello,

I am having trouble integrating Microsoft’s A.D. into OTRS. I cannot make it connect and I cannot figure it out. I have read the OTRS manual many times and I have spent many hours searching Google for information. I have created several Config.pm files to no avail.

Does anyone know if a resource exists (Wiki? Howto?) that addresses setting up the current version of OTRS with Microsoft’s A.D.? Or, could someone point me in the right direction to obtain the needed information to configure this correctly? I’m willing to do the reading necessary to make this work, but I have ran out of resources.

Any help would be greatly appreciated.

Thank you,

/MM

Michael Martin Systems Administrator, Local Government Division Tyler Technologies, Inc.

P: 800-646-2633 F: 806-797-4849 www.tylertech.com

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