Hi, I know which is the procedure to delete a ticket created by error, which does not generate statisticsthanks for the help Julio Cesar Angulo Quiroz Technical Support Infraestructure & Operations Equifax Zorzales 160, piso 9 San Isidro, Lima - Perú
Hola Julio
Para borrar tickets creados por error, puedes usar el Agente Genérico. Más
información en http://doc.otrs.org/2.4/en/html/x1459.html
Leonardo Certuche
www.itconsultores.com.co
On 20 August 2010 16:31, DM_Julio Angulo
Hi, I know which is the procedure to delete a ticket created by error, which does not generate statisticsthanks for the help
Julio Cesar Angulo Quiroz
Technical Support
Infraestructure & Operations
Equifax
Zorzales 160, piso 9
San Isidro, Lima - Perú
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Hi, On Fri, 2010-08-20 at 16:42 -0500, Leonardo Certuche wrote:
Hola Julio
Para borrar tickets creados por error, puedes usar el Agente Genérico. Más información en http://doc.otrs.org/2.4/en/html/x1459.html
It would be really great if people could stick to the English language. I've seen Russian emails (I think) on this list too. Great if you guys understand that, but please note the fact that others are reading this list too. Thanks, -- Mark Schouten | Tuxis Internet Engineering KvK: 09218193 | http://www.tuxis.nl/ T: 0318 200208 | info@tuxis.nl M: 06 53463918 | mark@tuxis.nl
Why would people have to stick to English? I guess I don't understand this comment. The original poster posted in English, which is not his native language and someone responded in their native language. The point of the list is so that people can get help, and clearly in this case the person having the problem speaks Spanish. I don't see the problem. There are many threads I don't read because I am not interested in them, one thread in Spanish isn't causing me a problem. John On 8/22/2010 7:53 AM, Mark Schouten wrote:
Hi,
On Fri, 2010-08-20 at 16:42 -0500, Leonardo Certuche wrote:
Hola Julio
Para borrar tickets creados por error, puedes usar el Agente Genérico. Más información en http://doc.otrs.org/2.4/en/html/x1459.html It would be really great if people could stick to the English language. I've seen Russian emails (I think) on this list too. Great if you guys understand that, but please note the fact that others are reading this list too.
Thanks,
On 22.08.10 23:09, John Espiro wrote:
Why would people have to stick to English?
...because this is english list, isn't it?
I guess I don't understand this comment. The original poster posted in English, which is not his native language and someone responded in their native language. The point of the list is so that people can get help, and clearly in this case the person having the problem speaks Spanish. I don't see the problem. There are many threads I don't read because I am not interested in them, one thread in Spanish isn't causing me a problem.
...but others may comment, learn from the answer and correct it only if they understand it. -- Matus UHLAR - fantomas, uhlar@fantomas.sk ; http://www.fantomas.sk/ Warning: I wish NOT to receive e-mail advertising to this address. Varovanie: na tuto adresu chcem NEDOSTAVAT akukolvek reklamnu postu. Spam = (S)tupid (P)eople's (A)dvertising (M)ethod
Hi, I know which is the procedure to delete a ticket created by error, which does not generate statistics
I have a small script exactly for this purpose. If running in a machine other than the DB, you have to change the $DBNAME variable. If you use a non-unix platform just comment the stty lines. Disclaimer: I have only tested it with OTRS 2.4 El script que adjunto sirve exactamente para ese proposito. Si lo corres en una maquina distinta a la DB tienes que cambiar la variable $DBNAME. Si no usas unix tienes que comentar las lineas que ejecutan stty. Nota: Solo lo he probado con OTRS 2.4 Alan
Excelente Alan, muchas gracias. Julio Cesar Angulo Quiroz Technical Support Infraestructure & Operations Equifax Zorzales 160, piso 9 San Isidro, Lima - Perú -----Mensaje original----- De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Alan Enviado el: Lunes, 23 de Agosto de 2010 02:56 a.m. Para: otrs@otrs.org Asunto: Re: [otrs] deleting ticket
Hi, I know which is the procedure to delete a ticket created by error, which does not generate statistics
I have a small script exactly for this purpose. If running in a machine other than the DB, you have to change the $DBNAME variable. If you use a non-unix platform just comment the stty lines. Disclaimer: I have only tested it with OTRS 2.4 El script que adjunto sirve exactamente para ese proposito. Si lo corres en una maquina distinta a la DB tienes que cambiar la variable $DBNAME. Si no usas unix tienes que comentar las lineas que ejecutan stty. Nota: Solo lo he probado con OTRS 2.4 Alan
participants (6)
-
Alan -
DM_Julio Angulo -
John Espiro -
Leonardo Certuche -
Mark Schouten -
Matus UHLAR - fantomas