Is the beta release cycle driven by calendar dates or the quantity of bugs fixed? Would you expect many more beta versions prior to December 1st? Hugh On Tue, Sep 14, 2010 at 2:21 PM, Michiel Beijen wrote:

Hi Roland,

Since last Monday beta 3 has been released. This is really still not stable yet; but at least would be fully usable for day to day use and at least fit for use as proof-of-concept or evaluation. One thing to note is that the ITSM and FAQ modules are not available (yet) for OTRS 3 so if you plan on using that it might be a reason to stick to 2.4 for now.

The stable version of OTRS 3 will be released on December 1st; by then betas of OTRS ITSM should be available, and stable versions for ITSM and FAQ for OTRS 3 are available from Feb 14th 2011.

Hope this helps,

Michiel Beijen Senior Consultant

OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands

T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com

OTRS brings true mobility to the Help Desk: The OTRS iPhone App free download http://www.otrs.com/en/products/iphone-app/

On Tue, Sep 14, 2010 at 3:28 PM, Roland op den Akker wrote:

...

Hi,

We want to use OTRS as our ticketing system. On the website I see that there is a beta version available that looks much better than the 2.x version. Is it safe to use this version already, or would it be better to wait until the version is stable?

Thanks in advance.

Kind regards,

Roland.

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