Hi All When I try to Reply to a ticket I get this: Software error: Modification of a read-only value attempted at /usr/lib/perl5/site_perl/5.8.8/i686-linux/Net/DNS/Question.pm line 47. For help, please send mail to the webmaster (root@localhost.localdomain), giving this error message and the time and date of the error. We have been using OTRS for more than 3 months now, with no problem. Today we got this, with no aparent motive. Does anyone know how to fix this? Thank you, Miguel
Hello again I am sorry to repeat myself, but we are unnable to reply to our customers using OTRS, so we are having big problems. Doesn't anyone know how to solve this? Thank you for your time ----- Original Message ----- From: Silva Costa To: otrs@otrs.org Sent: Sunday, June 24, 2007 6:42 PM Subject: [otrs] Software error Hi All When I try to Reply to a ticket I get this: Software error: Modification of a read-only value attempted at /usr/lib/perl5/site_perl/5.8.8/i686-linux/Net/DNS/Question.pm line 47. For help, please send mail to the webmaster (root@localhost.localdomain), giving this error message and the time and date of the error. We have been using OTRS for more than 3 months now, with no problem. Today we got this, with no aparent motive. Does anyone know how to fix this? Thank you, Miguel ------------------------------------------------------------------------------ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Don't know for certain but looking at the error message it give the hint that the error is related to DNS. Is the server able to resolve DNS (MX & A) queries? My first look is whether name server resolution is functioning. LQ _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Miguel Silva Costa Sent: Monday, June 25, 2007 11:37 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Software error Hello again I am sorry to repeat myself, but we are unnable to reply to our customers using OTRS, so we are having big problems. Doesn't anyone know how to solve this? Thank you for your time ----- Original Message ----- From: Silva mailto:SilvaCosta@WebHS.pt Costa To: otrs@otrs.org Sent: Sunday, June 24, 2007 6:42 PM Subject: [otrs] Software error Hi All When I try to Reply to a ticket I get this: Software error: Modification of a read-only value attempted at /usr/lib/perl5/site_perl/5.8.8/i686-linux/Net/DNS/Question.pm line 47. For help, please send mail to the webmaster ( mailto:root@localhost.localdomain root@localhost.localdomain), giving this error message and the time and date of the error. We have been using OTRS for more than 3 months now, with no problem. Today we got this, with no aparent motive. Does anyone know how to fix this? Thank you, Miguel
Hey Yes, dns is working with no problems. This machine is our secondary name server. root@hosting3 [~]# service named start Starting named: [ OK ] root@hosting3 [~]# dig @82.102.6.17 webhs.pt ; <<>> DiG 9.2.4 <<>> @82.102.6.17 webhs.pt ; (1 server found) ;; global options: printcmd ;; Got answer: ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 10896 ;; flags: qr aa rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 2 ;; QUESTION SECTION: ;webhs.pt. IN A ;; ANSWER SECTION: webhs.pt. 14400 IN A 82.102.6.17 ;; AUTHORITY SECTION: webhs.pt. 86400 IN NS ns2.webhs.pt. webhs.pt. 86400 IN NS ns1.webhs.pt. ;; ADDITIONAL SECTION: ns1.webhs.pt. 14400 IN A 82.102.6.24 ns2.webhs.pt. 14400 IN A 82.102.6.32 ;; Query time: 0 msec ;; SERVER: 82.102.6.17#53(82.102.6.17) ;; WHEN: Mon Jun 25 17:54:12 2007 ;; MSG SIZE rcvd: 110 ----- Original Message ----- From: LQ Marshall To: 'User questions and discussions about OTRS.org' Sent: Monday, June 25, 2007 5:02 PM Subject: RE: [otrs] Software error Don't know for certain but looking at the error message it give the hint that the error is related to DNS. Is the server able to resolve DNS (MX & A) queries? My first look is whether name server resolution is functioning. LQ ---------------------------------------------------------------------------- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Miguel Silva Costa Sent: Monday, June 25, 2007 11:37 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Software error Hello again I am sorry to repeat myself, but we are unnable to reply to our customers using OTRS, so we are having big problems. Doesn't anyone know how to solve this? Thank you for your time ----- Original Message ----- From: Silva Costa To: otrs@otrs.org Sent: Sunday, June 24, 2007 6:42 PM Subject: [otrs] Software error Hi All When I try to Reply to a ticket I get this: Software error: Modification of a read-only value attempted at /usr/lib/perl5/site_perl/5.8.8/i686-linux/Net/DNS/Question.pm line 47. For help, please send mail to the webmaster (root@localhost.localdomain), giving this error message and the time and date of the error. We have been using OTRS for more than 3 months now, with no problem. Today we got this, with no aparent motive. Does anyone know how to fix this? Thank you, Miguel ------------------------------------------------------------------------------ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
participants (3)
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LQ Marshall -
Miguel Silva Costa -
Silva Costa