Hi Tim, what you can do is create a custom translation file containing just the fields you would like to translate. This way your customizations would be in a separate file so it wil also work well with upgrades. The Developers manual has a little info on that: http://doc.otrs.org/developer/2.3/en/html/c725.html#lt-how-it-works Using the Developers manual I created a little demo file called en_Custom.pm - it is attached. You can store it in Kernel/Languages and restart the server, it should work seamlessly. Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Tue, Jan 27, 2009 at 14:54, Tim Squires wrote:

Hi all,

I'm trying to rename a field on the customer. To start with it's just the Customer Id, is there any way of renaming this field without creating a new template?

It's just a cosmetic change, just on the html that our call centre sees. I've tried various things but always seem to break the whole app.

I used to do a lot of Perl but am very rusty now.

Thanks for any advise you can give me.

Tim

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