Hi Michiel, thanks for this fast answer! But that don't solve my problem :-( The link (otrs/index.pl?Action=AgentTicketPhone&Subaction=StoreNew&ExpandCustomerName=2&CustomerUser=122112) provided by Carlos already works with my 3.1.7 but for this link, I have to know the "customer ID" (CustomerUser =122112). But in my case, I only know the phone number. Mit freundlichen Grüßen Jonas Wisniewski Netzwerktechnik ___________________________________ EDUARD NEWERKLA BÜROMASCHINEN e.K. Röntgenstr. 22 73431 Aalen Telefon (0 73 61) 57 09-75 Fax (0 73 61) 92 59-75 E-Mail Jonas.Wisniewski@newerkla.de Internet http://www.newerkla.de Amtsgericht Ulm HRA 500626 Sitz: Aalen -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Michiel Beijen Gesendet: Mittwoch, 18. Juli 2012 08:59 An: User questions and discussions about OTRS. Betreff: Re: [otrs] OTRS 3.1.7 New phone ticket URL with phonenumber as parameter Hi Jonas, This has already been fixed by Carlos Rodriguez in upcoming OTRS 3.1.8 - see this bug report which also has pointers at which files to replace for OTRS 3.1.7: http://bugs.otrs.org/show_bug.cgi?id=8230 Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com Get Connected ! Everything in sync with OTRS 3.1- Be an early bird with our special offer: http://j.mp/xN9wk1 On Wed, Jul 18, 2012 at 8:43 AM, Wisniewski Jonas wrote:

Hi everybody,

I’m searching a way to create an URL so our Agents can use it with our CTI software, where the caller number is given as a parameter to search for.

In OTRS 3.0 it was possible with a link like this: http://otrs/otrs/index.pl?Action=AgentTicketPhone&Subaction=StoreNew&E xpandCustomerName=1&From=(phonenumber)

But the “..&From=” seems not to work anymore.

I already read in the otterhub forum that this is caused by the customer multiselect function (that we don’t need) but I haven’t found any workaround yet L

Is it possible to directly link to the popup window where I can select a customer with caller number already filled in the searchfield?

Or has anyone an idea how to solve this problem?

Mit freundlichen Grüßen

Jonas Wisniewski

Netzwerktechnik

___________________________________

EDUARD NEWERKLA BÜROMASCHINEN e.K.

Röntgenstr. 22

73431 Aalen

Telefon (0 73 61) 57 09-75

Fax (0 73 61) 92 59-75

E-Mail Jonas.Wisniewski@newerkla.de

Internet http://www.newerkla.de

Amtsgericht Ulm HRA 500626

Sitz: Aalen

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