You can ignore the request I posted below, the issue was that TicketFreeString1 should have been TicketFreeText1. Thanks, Mike I tried this and the field defaults to $Data{"TicketFreeString1";}> Here is what I have in the relevant section of AgentFreeText.dtl: <td><select name="FreeText1"> $Data{"TicketFreeString1";}></option> <option>Breakfix</option> Thanks, Mike Date: Wed, 22 Oct 2003 23:50:09 +0200 From: "Robert Kehl" http://lists.otrs.org/cgi-bin/listinfo/otrs > Subject: Re: [otrs] Use of freefields To: "User questions and discussions about OTRS." http://lists.otrs.org/cgi-bin/listinfo/otrs > Message-ID: <06a201c398e6$76a5c020$0164a8c0 at intern.roknet.de http://lists.otrs.org/cgi-bin/listinfo/otrs > Content-Type: text/plain; charset="iso-8859-1" On Wednesday, October 22, 2003 9:50 PM Seigafuse, Mike http://lists.otrs.org/cgi-bin/listinfo/otrs > wrote:

One problem I have with this is that the current values for the fields don't show when you navigate to the screen. I thought I might need to use the statement below, but I'm obviously doing something wrong. If someone could point me in the right direction it would be appreciated.

<tr> <td>Request Type</td> <td><input type="text" name="FreeKey1" value="Type" readonly size="20">:</td> <td><select name="FreeText1"> <option selected>

<td><select name="FreeText1"> $Data{"TicketFreeString1";}

Mike

Robert -- Da geht er, ein großer Spieler. Ein Mann wie Steffi Graf! Jörg Dahlmann (zum Abschied von Lothar Matthäus) Mike Seigafuse First Consulting Group IT Technical Services Director (610) 989-7054 mseigafuse@fcg.com