New subject: Creating new tickets and merging tickets

27 Jun 2003

      Hi Brian,

I've finished a quick'n'dirty implementation of that function. Although I 
doubt that this would be a starting point for actual OTRS code, it works 
(with some sideeffects due to my lack of understanding of the guts of 
OTRS). But as a Module it is easy to put in place and there should not be 
any major issues with updates along the 1.1 path, or the correct working 
of OTRS in that matter.

If there is interest I'll put a small install doc together with the files 
and post it here...

Best,
Gilles

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"Brian" 
Sent by: otrs-admin@otrs.org
06/27/2003 01:29
Please respond to otrs

        To:     otrs@otrs.org
        cc: 
        Subject:        Re: [otrs] Creating new tickets and merging tickets

---------- Original Message -----------
From: Martin Edenhofer 
To: otrs@otrs.org
Sent: Sat, 12 Apr 2003 14:02:14 +0200
Subject: Re: [otrs] Creating new tickets and merging tickets
...
Hi Paul,
On Wed, Apr 09, 2003 at 02:37:30AM -0400, Paul wrote:
...
No, not split tickets. What I'd like is just like the "New e-mail" 
button in
Outlook or Eudora, etc. There are many times when an agent has to 
initiate
contact with a client and presently have to do it via an external 
e-mail
program. OTRS is currently setup for INTAKE only.
What I have in mind is similar to the PhoneView, HOWEVER with a blank 
"TO"
field and a selectable "FROM" field. For example:
To: <Enter e-mail address or customer>
From: Drop down box with queues
Subject: <Enter subject>
[...]
Ohh now I got it. .-) It's not implemented yet. I put it on the TODO
list.
A good idea.
Hi there Martin. I was wondering if there was any work on this TODO item 
in
CVS? I was thinking about writing my own interface but didn't want to if 
work
was under way. With this feature we could also allow our abuse department 
to
have a more formal way of notifying other networks. 

--
Brian
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Re: [otrs] Creating new tickets and merging tickets

gilles.massen＠restena.lu

Paul

Hartmut Manz

Paul

Mike Witkowski

Karim Jamal

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