Hi All, Did anybody manage to automatically select Services in Ticket Templates? I tried setting it up in using both http://blog.otrs.org/2010/11/02/otrs-3-0-ticket-templates/ and TicketTemplate-0.1.94 module from OPAR but no luck (the dropdown box is empty until I select the customer). This is one of the last few things I need to sort out before we go live with OTRS so many thanks for any help J OTRS 3.0.6 with ITSM 3.0. - Robert
Dear Robert, On 22.03.2011, at 23:32, Robert Poreba wrote:
I tried setting it up in using both http://blog.otrs.org/2010/11/02/otrs-3-0-ticket-templates/ and TicketTemplate-0.1.94 module from OPAR but no luck (the dropdown box is empty until I select the customer).
A Service in OTRS always belongs to a customer. Therefor you cannot preselect it without a valid customer selected before. You could try to provide the customer as well (or a pseudo one) and then assign the Service... but this needs to be tested. Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project
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Nils Leideck -
Robert Poreba