Hi Mike Yes exactly. I would give staff certain "roles" to do which are predefined and then measure the numbers or percentages. thanks Iyad From: Michiel Beijen To: "User questions and discussions about OTRS." Date: 08/17/2010 05:42 PM Subject: Re: [otrs] roles stats Sent by: otrs-bounces@otrs.org Hi Iyad, How would you like to measure roles? I can see how it can be convenient if you can create a report on users which belong to a certain role or so. Is that what you're looking for? -- Mike On Mon, Aug 16, 2010 at 12:21 PM, Iyad Al-Hindi wrote:

Hi all

we recently installed OTRS and I am unable to find any category or item

in

the STATS section that measure ROLES. I would appreciate any feedback.

thanks

Iyad --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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