Is there an addon or anything to add a knowledge base to OTRS?.. We would like to be able to document internal processes/how-to's within OTRS itself rather than in a separate system.. I understand I could create a new queue and place the information in new tickets in that queue.. but I would rather if there was say a separate tab for knowledge base unrelated to queues/tickets as to not skew reporting Thank you, Shawn Gadow Network Administrator Oregon CUSD 220 "Security is when everything is settled. When nothing can happen to you. Security is the denial of life." - Germaine Greer
Check the FAQ package in Package Management.
On Tue, Nov 15, 2011 at 12:15 PM, Gadow, Shawn
Is there an addon or anything to add a knowledge base to OTRS?.. We would like to be able to document internal processes/how-to’s within OTRS itself rather than in a separate system.. I understand I could create a new queue and place the information in new tickets in that queue.. but I would rather if there was say a separate tab for knowledge base unrelated to queues/tickets as to not skew reporting****
** **
Thank you,****
Shawn Gadow****
Network Administrator****
Oregon CUSD 220****
** **
*“Security is when everything is settled*. *When nothing can happen to you. Security is the denial of life*.” – Germaine Greer****
** **
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
participants (2)
-
Gadow, Shawn -
Gerald Young