OTRS3: changes on database not reflected on front end
Hello there, We've been leading several implementations on OTRS2.4.x in which we make changes directly into database (such marking as invalid queues or states) and they're inmediatly reflected on the front end. Today we're leading an implementation on OTRS3.0.9 and we did the same, but what we do on database is not reflected on front end. Trying to understand why, we found several cache files at /opt/otrs/var/tmp/CacheFileStorable, we deleted some files there and changes were reflected. Is this deletion wrong? How can we purge cache without having to go to ssh and delete files? Thanks, Leonardo Certuche www.itconsultores.com.co Medellín, Colombia
Dear Leonardo, On 07.07.2011, at 22:36, Leonardo Certuche wrote:
Trying to understand why, we found several cache files at /opt/otrs/var/tmp/CacheFileStorable, we deleted some files there and changes were reflected. Is this deletion wrong? How can we purge cache without having to go to ssh and delete file
If you do not use the API but change data on database level directly, the caches are of course not updated. A solution for you might be the perl script $OTRS_HOME/bin/DeleteCache.pl which could be executed after DB changes. Cheers, Nils -- Nils Leideck http://webint.cryptonode.de / a Fractal project
Thanks Nils!
Leonardo Certuche
www.itconsultores.com.co
Medellín, Colombia
On 7 July 2011 15:46, Nils Leideck
Dear Leonardo,
On 07.07.2011, at 22:36, Leonardo Certuche wrote:
Trying to understand why, we found several cache files at /opt/otrs/var/tmp/CacheFileStorable, we deleted some files there and changes were reflected. Is this deletion wrong? How can we purge cache without having to go to ssh and delete file
If you do not use the API but change data on database level directly, the caches are of course not updated. A solution for you might be the perl script $OTRS_HOME/bin/DeleteCache.pl which could be executed after DB changes.
Cheers, Nils
-- Nils Leideck http://webint.cryptonode.de / a Fractal project
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Nils Leideck