how to disable email for new tickets to customers?

Wagner

25 Oct 2011 25 Oct '11

5:01 p.m.

I would like to disable the function to send e-mail to customers when tickets are created only the agent should receive it Thanks

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Wagner

26 Oct 26 Oct

4:08 p.m.

Actualy I need to disable all e-mails to customers, is there a way to configure to send e-mail only to the agents? Thanks

Hi Wagner, Open the Admin section and select "Auto Responses <-> Queues" Click the queue name in the list and select the Auto Responses that should apply to that queue. Select the hyphen ( - ) for no response to be sent. I hope that helps. Rory On 26 October 2011 17:08, Wagner wrote:

...

Actualy I need to disable all e-mails to customers, is there a way to configure to send e-mail only to the agents?

Thanks

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Wagner

4:57 p.m.

Thanks Rory, It's already all disabled. But for example, when I close a ticket, the customer receives It is there a way to disable it? 2011/10/26 Rory

...

Hi Wagner,

Open the Admin section and select "Auto Responses <-> Queues" Click the queue name in the list and select the Auto Responses that should apply to that queue. Select the hyphen ( - ) for no response to be sent.

I hope that helps.

Rory

On 26 October 2011 17:08, Wagner wrote:

...
Actualy I need to disable all e-mails to customers, is there a way to configure to send e-mail only to the agents?

Thanks

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Muhammad El-Sergani

5:01 p.m.

Hello Wagner, Is there an event notification setup? Maybe there's one and the customer is included in the mailing list. //M On Oct 26, 2011, at 6:57 PM, Wagner wrote:

...

Thanks Rory,

It's already all disabled.

But for example, when I close a ticket, the customer receives It

is there a way to disable it?

2011/10/26 Rory Hi Wagner,

Open the Admin section and select "Auto Responses <-> Queues" Click the queue name in the list and select the Auto Responses that should apply to that queue. Select the hyphen ( - ) for no response to be sent.

I hope that helps.

Rory

On 26 October 2011 17:08, Wagner wrote:

...
Actualy I need to disable all e-mails to customers, is there a way to configure to send e-mail only to the agents?

Thanks

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Wagner

5:10 p.m.

Hello Muhammad, There isn't event novitication setup. I thought that for closing tickets, it send automatically e-mails to customers, at least I haven't configured it and it's sending Thanks 2011/10/26 Muhammad El-Sergani

...

Hello Wagner,

Is there an event notification setup? Maybe there's one and the customer is included in the mailing list.

//M

On Oct 26, 2011, at 6:57 PM, Wagner ** wrote:

**

Thanks Rory,

It's already all disabled.

But for example, when I close a ticket, the customer receives It

is there a way to disable it?

2011/10/26 Rory < rclerkin@gmail.com>

...
Hi Wagner,

Open the Admin section and select "Auto Responses <-> Queues" Click the queue name in the list and select the Auto Responses that should apply to that queue. Select the hyphen ( - ) for no response to be sent.

I hope that helps.

Rory

On 26 October 2011 17:08, Wagner < wagnerspi@gmail.com> wrote:

...
Actualy I need to disable all e-mails to customers, is there a way to configure to send e-mail only to the agents?

Thanks

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Muhammad El-Sergani
Rory
Wagner