RE: [otrs] User interface:Limited Queue access
Zeke, In the case of nested queues you need to have them in the format of ParentQueue::ChildQueue Note that the ' marks are mandatory in the syntax as is the ending ; Case sensitivity is also a very important issue in this case Did you also restart Apache? I hope this helps. Thanks, Brad -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dehnert James Sr Sent: Wednesday, August 24, 2005 5:03 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] User interface:Limited Queue access Hmm, I added the following ... # CustomerControlPanel Settings $Self->{CustomerPanelOwnSelection} = {'First Queue Name' => 'Dispatch',}; and restarted otrs, but when I log in as a customer I still see all of the queues and I can still create a case and out it on any of those queues. What have I overlooked here? On Aug 24, 2005, at 11:54 AM, West, Bradley G. wrote:
Zeke,
If you are referring to what the customer sees from the web form then yes there is an item available for this.
Add the following to your Config.pm file
# CustomerControlPanel Settings $Self->{CustomerPanelOwnSelection} = {'First Queue Name' => 'First Queue Display Name in pulldown', 'Second Queue Name' => 'Second Queue Display Name in pulldown',};
If you are referring to the agents then you can control this through a combination of group membership and assignment of group to the queue.
I hope this answers your questions.
Thanks,
Brad
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dehnert James Sr Sent: Wednesday, August 24, 2005 2:04 PM To: User questions and discussions about OTRS.org Subject: [otrs] User interface:Limited Queue access
Is there an easy way to limit the queues a user sees when they access the user web page?
We want to have all cases put into 1 queue and 1 queue ONLY.
Thanks, Zeke
-- mailto:jdehnert@caymas.com James "Zeke" Dehnert Phone: 707 283 5042 Fax: 707 283 5001 -= Eschew Obfuscation =- "Life is racing, everything else is just waiting" Coo! => http://www.inference.phy.cam.ac.uk/dasher
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Thanks, Zeke -- mailto:jdehnert@caymas.com James "Zeke" Dehnert Phone: 707 283 5042 Fax: 707 283 5001 -= Eschew Obfuscation =- "Life is racing, everything else is just waiting" Coo! => http://www.inference.phy.cam.ac.uk/dasher
Looks as if I may have just had this line in the wring place. A slight re-arrangement, restart otrs and apache, and things look great Thanks for the help! On Aug 25, 2005, at 4:40 AM, West, Bradley G. wrote:
Zeke,
In the case of nested queues you need to have them in the format of
ParentQueue::ChildQueue
Note that the ' marks are mandatory in the syntax as is the ending ;
Case sensitivity is also a very important issue in this case
Did you also restart Apache?
I hope this helps.
Thanks,
Brad
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dehnert James Sr Sent: Wednesday, August 24, 2005 5:03 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] User interface:Limited Queue access
Hmm, I added the following ...
# CustomerControlPanel Settings $Self->{CustomerPanelOwnSelection} = {'First Queue Name' => 'Dispatch',};
and restarted otrs, but when I log in as a customer I still see all of the queues and I can still create a case and out it on any of those queues. What have I overlooked here?
On Aug 24, 2005, at 11:54 AM, West, Bradley G. wrote:
Zeke,
If you are referring to what the customer sees from the web form then yes there is an item available for this.
Add the following to your Config.pm file
# CustomerControlPanel Settings $Self->{CustomerPanelOwnSelection} = {'First Queue Name' => 'First Queue Display Name in pulldown', 'Second Queue Name' => 'Second Queue Display Name in pulldown',};
If you are referring to the agents then you can control this through a combination of group membership and assignment of group to the queue.
I hope this answers your questions.
Thanks,
Brad
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dehnert James Sr Sent: Wednesday, August 24, 2005 2:04 PM To: User questions and discussions about OTRS.org Subject: [otrs] User interface:Limited Queue access
Is there an easy way to limit the queues a user sees when they access the user web page?
We want to have all cases put into 1 queue and 1 queue ONLY.
Thanks, Zeke
-- mailto:jdehnert@caymas.com James "Zeke" Dehnert Phone: 707 283 5042 Fax: 707 283 5001 -= Eschew Obfuscation =- "Life is racing, everything else is just waiting" Coo! => http://www.inference.phy.cam.ac.uk/dasher
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Thanks, Zeke
-- mailto:jdehnert@caymas.com James "Zeke" Dehnert Phone: 707 283 5042 Fax: 707 283 5001 -= Eschew Obfuscation =- "Life is racing, everything else is just waiting" Coo! => http://www.inference.phy.cam.ac.uk/dasher
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OK, I've massaged the customer interface into something appropriately corporate looking, and I was able to add a link to the footer section quite easily, however I cannot seem to effect a color change for that link. As it sits, the default link color pretty much disappears on the chosen background color. All I really want to do is have the link be black before, during, and after clicking on it. I have played around with it a bit, but no luck so far. Can anyone tell me either 1) where this info is in the docs or 2) just a direct pointer to what I need to tweak. Thanks, Zeke -- mailto:jdehnert@caymas.com James "Zeke" Dehnert Phone: 707 283 5042 Fax: 707 283 5001 -= Eschew Obfuscation =- "Life is racing, everything else is just waiting" Cool and handy! ==>> http://www.spamgourmet.com
Hi Zeke, Each of the links in the footer has been assigned a 'class' (ie 'footeritem' or 'small'). You can use html to create a new class or define the 'style' inline. HTH, Graeme Dehnert James Sr wrote:
OK, I've massaged the customer interface into something appropriately corporate looking, and I was able to add a link to the footer section quite easily, however I cannot seem to effect a color change for that link.
As it sits, the default link color pretty much disappears on the chosen background color. All I really want to do is have the link be black before, during, and after clicking on it.
I have played around with it a bit, but no luck so far.
Can anyone tell me either 1) where this info is in the docs or 2) just a direct pointer to what I need to tweak.
Thanks, Zeke
-- mailto:jdehnert@caymas.com James "Zeke" Dehnert Phone: 707 283 5042 Fax: 707 283 5001 -= Eschew Obfuscation =- "Life is racing, everything else is just waiting" Cool and handy! ==>> http://www.spamgourmet.com
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I still seem to be doing something wrong here... I added the following to my Config.pm # CustomerControlPanel Settings $Self->{CustomerPanelOwnSelection} = {'First Queue Name' => 'Dispatch'}; because I want them to see the Dispatch queue ONLY. With this in place Dispatch the only queue they see, but when a user tries to enter a case they are getting the error below.. Error: Need TicketID! Comment: Traceback: ERROR: OTRS-CGI-42 Perl: 5.8.6 OS: linux Time: Fri Aug 26 08:38:01 2005 Message: Need TicketID! Traceback (4900): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.91) Line: 84 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3) Line: 311 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.6) Line: 677 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl:: handler (v) Line: 48 Module: (eval) (v1.36) Line: 202 Module: ModPerl::RegistryCooker::run (v1.36) Line: 202 Module: ModPerl::RegistryCooker::default_handler (v1.36) Line: 168 Module: ModPerl::Registry::handler (v1.99) Line: 30 .. so, I commented line line out, restarted otrs and apache and things are working again, but with all queues visible. Have I committed a minor syntax error up there? Or perhaps I need to put this line in a specific place in the Config.pm. Any ideas?
participants (3)
-
Dehnert James Sr -
Graeme Brough -
West, Bradley G.