Generic agent not runing
Hi I added a job to the generic agent, and scheduled it to run itself at 10 minutes every hour. When I click on run now it works, but it doesn't run when scheduled. I'm working on Windows so I don't know if that affects anything, this because I don't have the cron command. I don't know I'm just guessing. I really need help with this, so if you could help me I'd be very glad. Thanks and regards Mary
Hi Mary Is OTRS running on a Windows Box? If so you need "cron for Windows" (which is automatically installed if you use the Win32 installer for OTRS) -> Chapter 3.1.2 of the OTRS 2.2 Admin Manual regards, Bruno -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alejandra Piedra Sent: Thursday, August 21, 2008 4:25 PM To: otrs@otrs.org Subject: [otrs] Generic agent not runing Hi I added a job to the generic agent, and scheduled it to run itself at 10 minutes every hour. When I click on run now it works, but it doesn't run when scheduled. I'm working on Windows so I don't know if that affects anything, this because I don't have the cron command. I don't know I'm just guessing. I really need help with this, so if you could help me I'd be very glad. Thanks and regards Mary
Does anyone know how to create an alias in exchange? Having problems getting the exchange server to find my otrs email account. My setup: CentOS running otrs on a vm server within windows2003 server. Ldap and everything else is configured correctly. Just can't get exchange to send otrs (postfix) emails. BossMan doesn't want me setup a pop3 account either, so that's really not an option. Thanks, Kristoph
Does anyone know how to create an alias in exchange? Having problems getting the exchange server to find my otrs email account.
Slightly different depending on your XCH version. In most cases (recent XCH versions), it is done simply by adding the secondary email address to the exchange tab in AD.
BossMan doesn't want me setup a pop3 account either, so that's really not an option. Well that's not helpful. :-S (aka - no comment)
gl
Thing is I'm trying to mimic UNIX behavior: address@domain.com -> address@specificserver.domain.com So that users can email itsupport@domain.com Kristoph -----Original Message----- From: LQ Marshall [mailto:qmarshall@inetspace.net] Sent: Thursday, August 21, 2008 12:01 PM To: 'User questions and discussions about OTRS.org' Subject: Re: [otrs] Generic agent not runing
Does anyone know how to create an alias in exchange? Having problems getting the exchange server to find my otrs email account.
Slightly different depending on your XCH version. In most cases (recent XCH versions), it is done simply by adding the secondary email address to the exchange tab in AD.
BossMan doesn't want me setup a pop3 account either, so that's really not an option. Well that's not helpful. :-S (aka - no comment)
gl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Anderson, Kris wrote:
Thing is I'm trying to mimic UNIX behavior:
address@domain.com -> address@specificserver.domain.com
So that users can email itsupport@domain.com
If you want *@domain.com to go to a specific server, then I guess you need to point the MX record for domain.com to that specific server. If you want to forward mail for certain mailnames to a specific server then I guess you need to create a forward/redirect address. Or can't you just setup OTRS to fetch mail from an @domain.com mailbox? Nils Breunese.
Very cool. That is exactly what I want. How do I create a forward/redirect address? Kris -----Original Message----- From: Nils Breunese (Lemonbit) [mailto:nils@lemonbit.com] Sent: Thursday, August 21, 2008 12:55 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Generic agent not runing Anderson, Kris wrote:
Thing is I'm trying to mimic UNIX behavior:
address@domain.com -> address@specificserver.domain.com
So that users can email itsupport@domain.com
If you want *@domain.com to go to a specific server, then I guess you need to point the MX record for domain.com to that specific server. If you want to forward mail for certain mailnames to a specific server then I guess you need to create a forward/redirect address. Or can't you just setup OTRS to fetch mail from an @domain.com mailbox? Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Haha. Yeah man. My boss lives by windows/exchange. I'm coming from a unix environment, and Exchange is kind of foreign. Thanks anyway, Kris -----Original Message----- From: Nils Breunese (Lemonbit) [mailto:nils@lemonbit.com] Sent: Thursday, August 21, 2008 3:50 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Generic agent not runing Anderson, Kris wrote:
Very cool. That is exactly what I want.
How do I create a forward/redirect address?
I don't use Windows for mailservers. I think you better consult the Exchange documentation, ask Microsoft or ask on an Exchange-related mailinglist/forum. Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Hi Alejandra,
a few days ago, someone reported problems with cron for windows, and he
was told to run his jobs as scheduled tasks in windows.
probably this is an option for you too.
Mit freundlichen Grüßen
Marina Henn
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participants (6)
-
Alejandra Piedra -
Anderson, Kris -
Klaus Bruno -
LQ Marshall -
Marina Henn -
Nils Breunese (Lemonbit)