Hi Renee, thanks for the info. Changing CustomerIDReadOnly in the SysConfig works. Is there a way to get a list of companies in the Customer code field, or with a kind of type ahead search? Working with contacts might make it easier but there is no easy way for us to make all the customer contacts in advance. I'm wondering how other folks are handling this. Kind regards, Benedict

---------- Forwarded message ---------- From: *Renee B* mailto:otrs.list@perl-services.de> Date: 2016-07-12 10:38 GMT+02:00 Subject: Re: [otrs] Allowing agents to always select a customer code To: otrs@lists.otrs.org mailto:otrs@lists.otrs.org

Am 12.07.2016 um 10:35 schrieb Bene:

Hi,

thanks Never Min and Sujeeva for the answers.

I found these settings also and did both these changes. Agents can now select all the default services.

The customer code field is still grayed out by default. I doesn't prevent the agents from creating a ticket so that's good. However, I would like them to be able to select the customer company.

Any idea on how to allow this without creating a customer for a given customer code (company)?

Search for CustomerIDReadOnly in the SysConfig...

Thanks, Benedict

-- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs