Transfom a ticket into a follu-up: is it possible?
Hi there, I'd like to know if it's possible to transfer a newly created ticket into a follwup for an existing ticket. I've tried with the Merge feature: now the tickets are merged, but each still preserving their own ticket number. I try to explain better: I have merged 4 tickets, and that's ok, but in the queue, I still find the 4 tickets, only if I click on one of them, I notice that they are merged in a single request. What I'd like to obtain, instead, is to have only one ticket shown in the ticket queue. How is it possible to achieve that? Thanks a lot Gabriele D'Andrea
It is not possible. Once the ticket is created that's it. _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gabriele D'Andrea Sent: Monday, May 28, 2007 4:12 AM To: User questions and discussions about OTRS.org Subject: [otrs] Transfom a ticket into a follu-up: is it possible? Hi there, I'd like to know if it's possible to transfer a newly created ticket into a follwup for an existing ticket. I've tried with the Merge feature: now the tickets are merged, but each still preserving their own ticket number. I try to explain better: I have merged 4 tickets, and that's ok, but in the queue, I still find the 4 tickets, only if I click on one of them, I notice that they are merged in a single request. What I'd like to obtain, instead, is to have only one ticket shown in the ticket queue. How is it possible to achieve that? Thanks a lot Gabriele D'Andrea
participants (2)
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Gabriele D'Andrea -
Maurice James Ny