
What is the correct way to modify the Green area with "Logo", "Company Name", and the Footers on the default customer login page? Thanks ahead of time! Sent with ThinkCSC Good Mobile Messaging... (www.thinkcsc.com) -------------------------------------------------------------------------- Kurt Camealy Director of Network Services Computer Site Columbus 6155-N Huntley Road Columbus, OH 43229 computersitecolumbus.com Tel: 614.786.7100 Cell: 614.738.2006 Fax: 614.786.7310 Your I.T. Department -------------------------------------------------------------------------- 05:32:07 Tue 25 Aug 2009 This message (and any associated files) is intended only for the use of the individual or entity to which it is addressed and may contain information that is confidential, subject to copyright or constitutes a trade secret. If you are not the intended recipient you are hereby notified that any dissemination, copying or distribution of this message, or files associated with this message, is strictly prohibited. If you have received this message in error, please notify us immediately by replying to the message and deleting it from your computer.

Copy the 'Standard' theme into another folder. Make your changes to the
CustomerHeader.dtl, CustomerSmallHeader.dtl, and so on ... and create a new
theme in your mysql database.
Then you can choose the theme as 'Standard' in your OTRS configuration.
To paste it into your database just login in to your mysql server and then
do the following.
use otrs;
INSERT INTO theme;
(id, theme, valid_id, create_time, create_by, change_time, change_by)
VALUES
(3, 'Theme Name', 1, current_timestamp, 1, current_timestamp, 1);
Mit freundlichen Grüßen / Kind regards
Markus Moj
Technik
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
From: Kurt Camealy

Hi, STOP! :D On 25.08.2009, at 11:50, MMoj@timocom.com wrote:
Copy the 'Standard' theme into another folder. Make your changes to the CustomerHeader.dtl, CustomerSmallHeader.dtl, and so on ... and create a new theme in your mysql database. Then you can choose the theme as 'Standard' in your OTRS configuration.
Never copy all the files. Please just the ones that need to be modified ;)
To paste it into your database just login in to your mysql server and then do the following.
use otrs; INSERT INTO theme; (id, theme, valid_id, create_time, create_by, change_time, change_by) VALUES (3, 'Theme Name', 1, current_timestamp, 1, current_timestamp, 1);
As for the rest, is OK :D Just make sure the name in the DB matches the one on the FS, and the theme must then be selected by the user/ customer or set to be the default. -- Shawn Beasley Senior Support Engineer ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/

Hi,
y not copy the whole dir and place it under another name? Is there a reason
for?
Mit freundlichen Grüßen / Kind regards
Markus Moj
Technik
TimoCom Soft- und Hardware GmbH
In der Steele 2
D-40599 Düsseldorf
Tel: +49 211 88 26 80 14
Fax: +49 211 88 26 70 14
eMail: MMoj@TimoCom.com
www.TimoCom.com
Geschäftsführer: Jens Thiermann, Gunther Matzaitis
Amtsgericht Düsseldorf, HRB 34489
From: Shawn Beasley

Hi, On 26.08.2009, at 07:25, MMoj@timocom.com wrote:
Hi,
y not copy the whole dir and place it under another name? Is there a reason for?
If you update something like the FAQ Module, then you will still be using old DTLs which will cause you problems. That is why it should be a conscious decision when editing DTLs , and only the ones changing should be moved. This is a very simple explanation only. -- Shawn Beasley Senior Support Engineer ((otrs)) :: OTRS AG :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer NEU! ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
participants (3)
-
Kurt Camealy
-
MMoj@timocom.com
-
Shawn Beasley