RE: [otrs] french character support lacking in OTRS 2.2.1
Hi Daniel,
Thanks. I changed in Config.pm the Default Charset to UTF-1 and also changed it through the admin frontend.
The error is gone but it still does not work quite as expected,
For example the following sentence:
François a mange tout le pâté de Pépé Nuñoz! (this sentence doesn't make sense but is a nice test :) )
Gets displayed correctly in the web frontend but, when mailed to the customer, the customer receives the following:
Franois a mange tout le pt de pp nuoz.
So the special characters are simply omitted now...
Any ideas?
(I am subscribed now to the mailing list so an individual reply is not needed now :))
Tom
From: Daniel Garcia [mailto:danielgguk@googlemail.com]
Sent: donderdag 5 juli 2007 10:42
To: User questions and discussions about OTRS.org
Cc: Tom Van den Eynde
Subject: Re: [otrs] french character support lacking in OTRS 2.2.1
Hi Tom,
Well, I have just installed and I don't know too much about it but your problem sounds as new updates have overwritten your setting of UTF8 so you are currently getting en_US.ISO-8859-1 instead of the french's one. You could perhaps sort out by using the Admin Area (I think to have read something around) or if you have your installation allocated under a user of system you could try to add LANG='the french UF8' in your .bashrc and/or .bash_profile according to correspond.
Daniel.
On 7/5/07, Tom Van den Eynde
Hi List,
I just been in contact with OTRS support and it seems to be a reproducible issue.
A work around was possible by using the sendmail module instead of SMTP (Admin -> interface ->sysconfig (search for SMTP).
Kind regards,
Tom
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Tom Van den Eynde
Sent: donderdag 5 juli 2007 11:47
To: Daniel Garcia; User questions and discussions about OTRS.org
Subject: RE: [otrs] french character support lacking in OTRS 2.2.1
Hi Daniel,
Thanks. I changed in Config.pm the Default Charset to UTF-1 and also changed it through the admin frontend.
The error is gone but it still does not work quite as expected,
For example the following sentence:
François a mange tout le pâté de Pépé Nuñoz! (this sentence doesn't make sense but is a nice test :) )
Gets displayed correctly in the web frontend but, when mailed to the customer, the customer receives the following:
Franois a mange tout le pt de pp nuoz.
So the special characters are simply omitted now...
Any ideas?
(I am subscribed now to the mailing list so an individual reply is not needed now :))
Tom
From: Daniel Garcia [mailto:danielgguk@googlemail.com]
Sent: donderdag 5 juli 2007 10:42
To: User questions and discussions about OTRS.org
Cc: Tom Van den Eynde
Subject: Re: [otrs] french character support lacking in OTRS 2.2.1
Hi Tom,
Well, I have just installed and I don't know too much about it but your problem sounds as new updates have overwritten your setting of UTF8 so you are currently getting en_US.ISO-8859-1 instead of the french's one. You could perhaps sort out by using the Admin Area (I think to have read something around) or if you have your installation allocated under a user of system you could try to add LANG='the french UF8' in your .bashrc and/or .bash_profile according to correspond.
Daniel.
On 7/5/07, Tom Van den Eynde
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Tom Van den Eynde