Unable to Add new Customer using OTRS customer.pl portal
Hi All, We are evaluating OTRS for use as our primary Helpdesk Ticketing system, and have a basic install up and running. When using the Customer portal customer.pl page, we get the error "Customer user can't be added!" when a customer attempts to create a new account. We are using the internal OTRS database as our source. Thanks
<Gentle Nudge> Anyone else experiencing issues trying to create a new account using the customer.pl Customer portal? Also, might there be a way to just disable the "Create" button on this page? We probably would benefit more by simply disabling this ability, preventing users from being able to create new Customers using the Customer portal. Thanks -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Beaver, Brian Sent: Friday, August 10, 2012 3:18 PM To: otrs@otrs.org Subject: [otrs] Unable to Add new Customer using OTRS customer.pl portal Hi All, We are evaluating OTRS for use as our primary Helpdesk Ticketing system, and have a basic install up and running. When using the Customer portal customer.pl page, we get the error "Customer user can't be added!" when a customer attempts to create a new account. We are using the internal OTRS database as our source. Thanks
Hi Brian,
The problem is probably that your database backend requires different
fields than OTRS expects here. And yes, it is easy to disable this
feature, by switching off the feature "CustomerPanelCreateAccount"
under Admin > SysConfig > Framework > Frontend::Customer.
--
Mike
On Wed, Aug 15, 2012 at 2:34 PM, Beaver, Brian
<Gentle Nudge> Anyone else experiencing issues trying to create a new account using the customer.pl Customer portal? Also, might there be a way to just disable the "Create" button on this page? We probably would benefit more by simply disabling this ability, preventing users from being able to create new Customers using the Customer portal.
Thanks
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Beaver, Brian Sent: Friday, August 10, 2012 3:18 PM To: otrs@otrs.org Subject: [otrs] Unable to Add new Customer using OTRS customer.pl portal
Hi All,
We are evaluating OTRS for use as our primary Helpdesk Ticketing system, and have a basic install up and running. When using the Customer portal customer.pl page, we get the error "Customer user can't be added!" when a customer attempts to create a new account. We are using the internal OTRS database as our source.
Thanks
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Ok, thanks for your help. We'll just disable then, since we do not want our customers to have this particular option.
Brian
-----Original Message-----
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of
Michiel Beijen
Sent: Wednesday, August 15, 2012 10:33 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Unable to Add new Customer using OTRS customer.pl
portal
Hi Brian,
The problem is probably that your database backend requires different
fields than OTRS expects here. And yes, it is easy to disable this
feature, by switching off the feature "CustomerPanelCreateAccount"
under Admin > SysConfig > Framework > Frontend::Customer.
--
Mike
On Wed, Aug 15, 2012 at 2:34 PM, Beaver, Brian
<Gentle Nudge> Anyone else experiencing issues trying to create a new account using the customer.pl Customer portal? Also, might there be a way to just disable the "Create" button on this page? We probably would benefit more by simply disabling this ability, preventing users from being able to create new Customers using the Customer portal.
Thanks
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Beaver, Brian Sent: Friday, August 10, 2012 3:18 PM To: otrs@otrs.org Subject: [otrs] Unable to Add new Customer using OTRS customer.pl portal
Hi All,
We are evaluating OTRS for use as our primary Helpdesk Ticketing system, and have a basic install up and running. When using the Customer portal customer.pl page, we get the error "Customer user can't be added!" when a customer attempts to create a new account. We are using the internal OTRS database as our source.
Thanks
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participants (2)
-
Beaver, Brian -
Michiel Beijen