In the Admin Interface, under Customer management, select *Customers <-> Services*. Click the *Edit default services* button. On 05/19/2011 10:08 AM, Stefan Bauer wrote:

How to do this? I'm having serious problems to figure out the correct places to make such configuration changes. Thanks Stefan

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Subject:

Re: [otrs] Service Option missing on new tickets - customer.pl (19-Mai-2011 14:52) From:

James Roman mailto:james.roman@ssaihq.com To:

stefan.bauer@odu.de mailto:stefan.bauer@odu.de

Did you assign the services to the customers, either individually or as the default for all customers?

On 05/19/2011 06:03 AM, Stefan Bauer wrote:

...

Hi folks, we just moved from otrs 2.4 to current 3.0. Unfortunately at the customer.pl site, we're now missing the field Service. I see all of our 50 services in the Service-Tab in index.pl. All of our services are marked valid as well. Any ideas are greatly appreciated. thanks stefan

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