Hi, I just finish to setup a pratical (and experimental) solution to give OTRS customer users an upload area in the otrs server: Quite simple and powerfull: in apache conf just enable webdav with custum OTRS auth provider Every customer has a private webdav folder https://upload.mycompany.com/{$otrsCustomerID} OTRS agents can read/write in every folder and can create new customers root folder. WebDav clients tested: Cyberduck, BitKinex and Curl (command line) It's a pleasure to use the OTRS api. Francesco -- Custom OTRS Auth Provider: http://pastebin.com/bC1vZfNW Apache conf follow. ServerName upload.mycompany.com DAVLockDB ${APACHE_LOCK_DIR}/DAVLock SSLEngine on SSLCertificateFile /etc/apache2/ssl/upload_ssl.cert SSLCertificateKeyFile /etc/apache2/ssl/upload_ssl.key DocumentRoot "/var/www/upload" PerlLoadModule Apache::AuthenHook PerlModule My::OTRS_SimpleAuthProvider Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl PerlModule Apache2::Reload PerlInitHandler Apache2::Reload PerlModule Apache2::RequestRec DAV On SetEnv redirect-carefully ForceType application/x-downloadable Options MultiViews Indexes AllowOverride None Order deny,allow Allow from all AuthType Basic AuthName "OTRS Upload area" AuthBasicProvider My::OTRS_SimpleAuthProvider Require valid-user </Directory> </VirtualHost>