Hi All, If a ticket is created primarily in OTRS and if we get an update to the ticket..can we create a post master filter where the update received can be added as notes to the existing ticket Thanks
Hi, On 25.06.2010, at 17:31, Siva Prasad wrote:
If a ticket is created primarily in OTRS and if we get an update to the ticket..can we create a post master filter where the update received can be added as notes to the existing ticket
This is done if there is the ticket number in the subject. Freundliche Grüße Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project
Hi Freundliche, Can you please give me a test postmaster filter template for accomplishing this. Thanks Siva On Fri, Jun 25, 2010 at 1:27 PM, Nils Leideck - ITSM < nils.leideck@leidex.net> wrote:
Hi,
On 25.06.2010, at 17:31, Siva Prasad wrote:
If a ticket is created primarily in OTRS and if we get an update to the ticket..can we create a post master filter where the update received can be added as notes to the existing ticket
This is done if there is the ticket number in the subject.
Freundliche Grüße
Nils Leideck
-- Nils Leideck Senior Consultant
nils.leideck@leidex.net nils.leideck@otrs.com
http://webint.cryptonode.de / a Fractal project
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participants (2)
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Nils Leideck - ITSM -
Siva Prasad