I have a question / request: Is it really necessary to pop up a window indicating that a ticket has been checked for bulk action every time the box of a ticket is checked? I would think that if bulk action was being performed, it would imply that more then one ticket is going to be chosen? Perhaps I am missing something, but I have otrs setup to get generates tickets from emailed network alerts, and when I try to close them in bulk, I have to close that window each time I choose one to do a bulk close on. Can it be turned off? Thanks, Corey M. Bobb Data Center Manager Cygnus eTransactions Group Inc. 300 Colonial Center Parkway Suite 150 Lake Mary, FL 32746 Phone: 321.445.2150 www.cygnus.com http://www.cygnus.com
In your config put: $Self->{'Ticket::Frontend::BulkFeatureJavaScriptAlert'} = 0; And the alerts will not be shown anymore. Richard
Thanks for the info . .that worked perfectly! Corey M. Bobb Data Center Manager Cygnus eTransactions Group Inc. 300 Colonial Center Parkway Suite 150 Lake Mary, FL 32746 Phone: 321.445.2150 www.cygnus.com -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Richard Hinkamp - BeSite Sent: Friday, November 30, 2007 2:34 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Bulk Mail Pop-up In your config put: $Self->{'Ticket::Frontend::BulkFeatureJavaScriptAlert'} = 0; And the alerts will not be shown anymore. Richard _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Hello Cory,
Is it really necessary to pop up a window indicating that a ticket has
This is, as many other things in OTRS a feature that can be shut off. Navigate to your Sysconfig link in the admin panel and search for "bulk". Config Options: Ticket -> Frontend::Agent Ticket::Frontend::BulkFeatureJavaScriptAlert: Show java script popup if a ticket is selected for bulk action? No Yes (Default: Yes) I hope this helps! ((enjoy)) Shawn Beasley -- ((otrs)) :: OTRS AG :: Europaring 4 :: 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann
participants (3)
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Corey Bobb -
Richard Hinkamp - BeSite -
Shawn Beasley