Hmm, I was looking for a notification to me. I dont want to have to be signed into otrs all day to view tickets, I want an email sent to me saying something along the lines "so and so customer has created a ticket" after a ticket is created. your link did point me here http://doc.otrs.org/2.3/en/html/x1058.html , but it still does not appear to work even after restarting the otrs service 2009/2/4 Leonardo Certuche

There is, read the auto answers chapter of the manual http://doc.otrs.org/2.3/en/html/x1010.html

2009/2/4 Aaron Rabinowitz

...

I'm currently setting up an OTRS implementation. When creating a new ticket as a customer I was hoping it would send me an email on outlook, but it appears it will only show as a notification if I log into OTRS. Is there a way to have an email sent to me if a new ticket has been created?

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-- Leonardo Certuche 301 284 6250 leonardo.certuche@itcon-ltda.com www.itcon-ltda.com Medellín, Colombia

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If you go into the user preferences (agent login) or user configuration (admin section) there are options to send an notification and which queue(s) this applies to Greg From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Aaron Rabinowitz Sent: Thursday, 5 February 2009 9:13 a.m. To: User questions and discussions about OTRS. Subject: Re: [otrs] new ticket not generating email notfication Hmm, I was looking for a notification to me. I dont want to have to be signed into otrs all day to view tickets, I want an email sent to me saying something along the lines "so and so customer has created a ticket" after a ticket is created. your link did point me here http://doc.otrs.org/2.3/en/html/x1058.html , but it still does not appear to work even after restarting the otrs service 2009/2/4 Leonardo Certuche There is, read the auto answers chapter of the manual http://doc.otrs.org/2.3/en/html/x1010.html 2009/2/4 Aaron Rabinowitz I'm currently setting up an OTRS implementation. When creating a new ticket as a customer I was hoping it would send me an email on outlook, but it appears it will only show as a notification if I log into OTRS. Is there a way to have an email sent to me if a new ticket has been created? _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs -- Leonardo Certuche 301 284 6250 leonardo.certuche@itcon-ltda.com www.itcon-ltda.com Medellín, Colombia _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs