Mapping queue names to users
When I enter a new ticket and I select the queue it is going to, how do I map that queue to specific user names? I want to be able to select a queue and then the owner drop-down list populates with the users I mapped. I did this before however I can’t figure out how I managed to do that. Thanks for help! Lee Connell Network Engineer 15 Main St. Suite 10 Littleton, NH 03561 603-444-3937 -- No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.1.375 / Virus Database: 267.15.2/253 - Release Date: 2/7/2006
The dropdown has users who have the current queue selected in the "My Queues" part in preferences, iirc. Regards, Richard Lee A. Connell wrote:
When I enter a new ticket and I select the queue it is going to, how do I map that queue to specific user names? I want to be able to select a queue and then the owner drop-down list populates with the users I mapped. I did this before however I can’t figure out how I managed to do that.
participants (2)
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Lee A. Connell -
Richard Hinkamp - BeSite