I have OTRS 2.2.1 and am using it for school district ticket management. I was wondering if there is an easy way to display the "Company Ticket" as "School Ticket"? Anyone have any ideas ?
Don't know if this is the way you "should" do it. But you can modify the Lang file for your lang. for me the file was: /opt/otrs/Kernel/Language/en.pm Added: 'CompanyTickets' => 'School Ticket', After the History::SLAUpdate line. Hope this helps. Greg Horne gehorne geh -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Jonathon Sent: Wednesday, July 11, 2007 1:18 PM To: 'User questions and discussions about OTRS.org' Subject: [otrs] Changing the Customer View I have OTRS 2.2.1 and am using it for school district ticket management. I was wondering if there is an easy way to display the Company Ticket as School Ticket? Anyone have any ideas ?
Its located here Config Options: Ticket -> Frontend::Customer::ModuleRegistration You can change the titles to what ever you want. _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Jonathon Sent: Wednesday, July 11, 2007 1:18 PM To: 'User questions and discussions about OTRS.org' Subject: [otrs] Changing the Customer View I have OTRS 2.2.1 and am using it for school district ticket management. I was wondering if there is an easy way to display the "Company Ticket" as "School Ticket"? Anyone have any ideas ?
participants (3)
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Greg Horne -
Jonathon -
Maurice James Ny