because all emails going to that address are placed in the OTRS queue. you should change the agents address to a private address. for example if all emails to sales@yourcompany.com are going to the OTRS queue, but all emails to you@yourcompany.com are not going to the queue, you should set you@yourcompany.com as the agent's adress, and NOT sales@yourcompany.com N. Tuesday, August 10, 2004, 2:45:25 PM, you wrote: VRP> That's correct but the thing is that we get these emails sent to Outlook, VRP> which is correct but we get a customer copy sent to the OTRS agent account VRP> too. VRP> Why is OTRS sending a Customer Notification to the 'OTRS System'?: VRP> SendAgentNotification Sent 'FollowUp' notification to VRP> 'rajendrakumar.varsani@psd.defra.gsi.gov.uk'. - root@localhost (Admin OTRS) VRP> 08/10/2004 10:55:06 VRP> StateUpdate Old: 'closed successful' New: 'open' - root@localhost (Admin VRP> OTRS) 08/10/2004 10:55:06 VRP> SendCustomerNotification Sent notification to 'OTRS System VRP> '. VRP> Rajendrakumar Premji Varsani BSc (Hons) VRP> -----Original Message----- VRP> From: N.R. [mailto:normis@mikrotik.com] VRP> Sent: Tuesday, August 10, 2004 12:24 PM VRP> To: User questions and discussions about OTRS. VRP> Subject: Re: [otrs] Why do I get messages internally? VRP> in preferences you can change turn those notifications off VRP> N. VRP> Tuesday, August 10, 2004, 2:00:30 PM, you wrote: VRP>> Hi folks. Thank-you all for your help so far. Our pilot of OTRS is VRP> going VRP>> very well. One bug left. VRP>> We keep getting emails in OTRS like this: VRP>> From: OTRS System VRP>> To: OTRS System VRP>> Subject: [Ticket#: 2004080910000201] New State 'open'! VRP>> Created: 08/10/2004 10:56:01 VRP>> *** THIS IS JUST A NOTE *** VRP>> The state of your ticket '2004080910000201' has been changed by VRP>> 'Rajendrakumar Varsani' to 'open'. VRP>> http://comet2/otrs/customer.pl?Action=CustomerZoom&TicketID=134 VRP>> Your OTRS Notification Master VRP>> *** THIS IS JUST A NOTE *** VRP>> Why? VRP>> Rajendrakumar Premji Varsani BSc (Hons) VRP> _______________________________________________ VRP> OTRS mailing list: otrs - Webpage: http://otrs.org/ VRP> Archive: http://lists.otrs.org/pipermail/otrs VRP> To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs VRP> Support oder Consulting für Ihr OTRS System? =>> http://www.otrs.de/