Generic Agent might be useful, but that's only good for one customer at a time. On Thu, Jun 27, 2013 at 8:01 AM, Darshak Modi wrote:

So for old tickets is there a way like reload cache or any script ? or only manual way possible ?

random person not in Customer database who has emailed his ticket doesn't

...

have Customer Information, even if the customer has been created after the email arrives. Re-assign a customer to the ticket..

On Thu, Jun 27, 2013 at 6:23 AM, Darshak Modi >> wrote:

Hi,

I am trying to enable customer information in ticket zoom view, but it shows as none. Where should I check ?

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