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André Cavalcante

18 Jan 2016 18 Jan '16

9:49 p.m.

Hi there! I need some help in importing .SCV files to CMDB. I have create the template, but everytime I try to import data no single line is imported. Import summary for ITSMConfigItem Records: 5 Success: 0 Failed: 5 Last processed line number of import file: 5 Any hint? Thanks! -- *André Luiz C. e Cavalcante, PMP, PRINCE2, ITIL EXPERT*

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Alvaro Cordero

18 Jan 18 Jan

11:08 p.m.

Look at the logs, you will see a detail on what failed in the CSV. Regards 2016-01-18 15:49 GMT-06:00 André Cavalcante :

Hi there!

I need some help in importing .SCV files to CMDB.

I have create the template, but everytime I try to import data no single line is imported.

Import summary for ITSMConfigItem Records: 5 Success: 0 Failed: 5 Last processed line number of import file: 5

Any hint?

Thanks! -- *André Luiz C. e Cavalcante, PMP, PRINCE2, ITIL EXPERT*

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-- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* alvaro@gridshield.net

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André Cavalcante

19 Jan 19 Jan

4:46 p.m.

Alvaro, Where do I find the logs? 2016-01-18 20:08 GMT-03:00 Alvaro Cordero :

Look at the logs, you will see a detail on what failed in the CSV.

Regards

2016-01-18 15:49 GMT-06:00 André Cavalcante :

...
Hi there!

I need some help in importing .SCV files to CMDB.

I have create the template, but everytime I try to import data no single line is imported.

Import summary for ITSMConfigItem Records: 5 Success: 0 Failed: 5 Last processed line number of import file: 5

Any hint?

Thanks! -- *André Luiz C. e Cavalcante, PMP, PRINCE2, ITIL EXPERT*

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--

*Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* alvaro@gridshield.net

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-- *André Luiz C. e Cavalcante, PMP, PRINCE2*

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Diego Chacón

4:47 p.m.

Admin Panel > System Log On Tue, Jan 19, 2016 at 10:46 AM, André Cavalcante wrote:

Alvaro,

Where do I find the logs?

2016-01-18 20:08 GMT-03:00 Alvaro Cordero :

...
Look at the logs, you will see a detail on what failed in the CSV.

Regards

2016-01-18 15:49 GMT-06:00 André Cavalcante :

...
Hi there!

I need some help in importing .SCV files to CMDB.

I have create the template, but everytime I try to import data no single line is imported.

Import summary for ITSMConfigItem Records: 5 Success: 0 Failed: 5 Last processed line number of import file: 5

Any hint?

Thanks! -- *André Luiz C. e Cavalcante, PMP, PRINCE2, ITIL EXPERT*

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--

*Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123 <22585757%20ext%20123>* *Email:* alvaro@gridshield.net

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-- *André Luiz C. e Cavalcante, PMP, PRINCE2*

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-- *Diego Chacón Rojas* ** E-mail: diego@gridshield.net *

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André Cavalcante

5:14 p.m.

Thank you. I look at the system log and the problem is that the incident state is invalid. Now I need to know where to change de incidente state, I didn't find them in General Catalog 2016-01-19 13:47 GMT-03:00 Diego Chacón :

Admin Panel > System Log

On Tue, Jan 19, 2016 at 10:46 AM, André Cavalcante wrote:

...
Alvaro,

Where do I find the logs?

2016-01-18 20:08 GMT-03:00 Alvaro Cordero :

...
Look at the logs, you will see a detail on what failed in the CSV.

Regards

2016-01-18 15:49 GMT-06:00 André Cavalcante :

...
Hi there!

I need some help in importing .SCV files to CMDB.

I have create the template, but everytime I try to import data no single line is imported.

Import summary for ITSMConfigItem Records: 5 Success: 0 Failed: 5 Last processed line number of import file: 5

Any hint?

Thanks! -- *André Luiz C. e Cavalcante, PMP, PRINCE2, ITIL EXPERT*

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--

*Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123 <22585757%20ext%20123>* *Email:* alvaro@gridshield.net

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-- *André Luiz C. e Cavalcante, PMP, PRINCE2*

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

-- *Diego Chacón Rojas* ** E-mail: diego@gridshield.net *

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-- *André Luiz C. e Cavalcante, PMP, PRINCE2*

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André Cavalcante

5:42 p.m.

Thank you! I have imported the CIs sucessfully! 2016-01-19 14:14 GMT-03:00 André Cavalcante :

Thank you. I look at the system log and the problem is that the incident state is invalid. Now I need to know where to change de incidente state, I didn't find them in General Catalog

2016-01-19 13:47 GMT-03:00 Diego Chacón :

...
Admin Panel > System Log

On Tue, Jan 19, 2016 at 10:46 AM, André Cavalcante
...
wrote:

...
Alvaro,

Where do I find the logs?

2016-01-18 20:08 GMT-03:00 Alvaro Cordero :

...
Look at the logs, you will see a detail on what failed in the CSV.

Regards

2016-01-18 15:49 GMT-06:00 André Cavalcante :

...
Hi there!

I need some help in importing .SCV files to CMDB.

I have create the template, but everytime I try to import data no single line is imported.

Import summary for ITSMConfigItem Records: 5 Success: 0 Failed: 5 Last processed line number of import file: 5

Any hint?

Thanks! -- *André Luiz C. e Cavalcante, PMP, PRINCE2, ITIL EXPERT*

--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

--

*Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123 <22585757%20ext%20123>* *Email:* alvaro@gridshield.net

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-- *André Luiz C. e Cavalcante, PMP, PRINCE2*

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-- *Diego Chacón Rojas* ** E-mail: diego@gridshield.net *

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-- *André Luiz C. e Cavalcante, PMP, PRINCE2*

-- *André Luiz C. e Cavalcante, PMP, PRINCE2*

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participants (3)

Alvaro Cordero
André Cavalcante
Diego Chacón