Themeing the 'Customer Info' portion of the AgentTicketZoom view?

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Martin Møller

10 Feb 2010 10 Feb '10

11:59 a.m.

Hi all. I have tried hard to find where the data that gets inserted in the Customer Info: portion of the Agent Ticket Zoom view comes from. There is this block: # show customer info table  <hr> $Text{"Customer Info"}: $Data{"CustomerTable"} <hr>  But how $Data{"CustomerTable"} gets populated, I cannot quite see. All I really want it to make sure the cutoff for any fields happen later that it currently does, or possibly not at all. Does anyone know where this is found? Regards, /Martin.

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Michiel Beijen

11 Feb 11 Feb

11:07 a.m.

New subject: Themeing the 'Customer Info' portion of the AgentTicketZoom view?

Hi Martin! Actually, you've found one of the exceptions to the rule... this object is used in more parts of OTRS and is generated by Kernel/Output/HTML/LayoutTicket.pm, look at the sub AgentCustomerViewTable(). Therefore it's a bit harder to customize the HTML in this object with theming. Of course you WILL be able to modify CSS the usual way. But there is an option in SysConfig to define the cutoff: Ticket::Frontend::CustomerInfoZoomMaxSize and Ticket::Frontend::CustomerInfoComposeMaxSize Please see if this works for you. -- Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm 2010/2/10 Martin Møller :

...

Hi all.

I have tried hard to find where the data that gets inserted in the Customer Info: portion of the Agent Ticket Zoom view comes from.

There is this block: # show customer info table  <hr> $Text{"Customer Info"}: $Data{"CustomerTable"} <hr>  But how $Data{"CustomerTable"} gets populated, I cannot quite see. All I really want it to make sure the cutoff for any fields happen later that it currently does, or possibly not at all.

Does anyone know where this is found?

Regards,

/Martin. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

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Martin Møller

12:55 p.m.

New subject: Svar: Re: Themeing the 'Customer Info' portion of the AgentTicketZoom view?

Thank you Michiel, that was exactly what I needed :) /Martin.

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Michiel Beijen 11. februar 2010 12:07

Hi Martin!

Actually, you've found one of the exceptions to the rule... this object is used in more parts of OTRS and is generated by Kernel/Output/HTML/LayoutTicket.pm, look at the sub AgentCustomerViewTable(). Therefore it's a bit harder to customize the HTML in this object with theming. Of course you WILL be able to modify CSS the usual way. But there is an option in SysConfig to define the cutoff: Ticket::Frontend::CustomerInfoZoomMaxSize and Ticket::Frontend::CustomerInfoComposeMaxSize Please see if this works for you. -- Michiel Beijen R&D Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl] OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm 2010/2/10 Martin Møller :

...

Hi all.

I have tried hard to find where the data that gets inserted in the Customer Info: portion of the Agent Ticket Zoom view comes from.

There is this block: # show customer info table  <hr> $Text{"Customer Info"}: $Data{"CustomerTable"} <hr>  But how $Data{"CustomerTable"} gets populated, I cannot quite see. All I really want it to make sure the cutoff for any fields happen later that it currently does, or possibly not at all.

Does anyone know where this is found?

Regards,

/Martin.

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Martin Møller
Michiel Beijen