Michiel -- Thanks so much. Do you know when 2.4.8 will be available? Meanwhile, I'd like to put in some text directing users to use a single word in their searches. I've looked through the .dtl files in otrs/Kernel/Output/HTML/Standard but can't find the one that builds this form: http://shambhala.org/otrs/public.pl?Action=PublicFAQ&Subaction=Search&QuickS... Anyone know where this is located? Best, Greg On Apr 12, 2010, at 4:45 AM, otrs-request@otrs.org wrote:

Date: Mon, 12 Apr 2010 13:28:21 +0200 From: Michiel Beijen Subject: Re: [otrs] FAQ search function - only single-word searches work To: "User questions and discussions about OTRS." Message-ID: Content-Type: text/plain; charset=UTF-8

Hi Greg,

This was actually also reported as a bug, which has been fixed in upcoming 2.4.8. Please look at the bug report to see how to apply the patch to your existing 2.4.x installation.

http://bugs.otrs.org/show_bug.cgi?id=4822

((enjoy)) - Michiel Beijen R&D

Follow me on Twitter: @otrsnl [https://twitter.com/otrsnl]

OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany

T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I:? http://www.otrs.com/