Hi all, I was wondering if there was a way to assign access limits for certain queues, I looked around and can't seem to find it. We have a queue which will potentially hold important private information on our clients, and we only want certain users/groups to be able to view/create tickets in that queue. Any help would be appreciated. Thank you, Frank Weindel
You can only limit access to groups - thus you'll have to create special groups for the queues and address them to the agents directly or via roles. You might wanna take a look at my mail >Re: [otrs] How to use the roles< from 6th of January. Greets, Daniel Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Weindel Frank Gesendet: Mittwoch, 7. Januar 2009 19:07 An: otrs@otrs.org Betreff: [otrs] Limit Queue Access Hi all, I was wondering if there was a way to assign access limits for certain queues, I looked around and can't seem to find it. We have a queue which will potentially hold important private information on our clients, and we only want certain users/groups to be able to view/create tickets in that queue. Any help would be appreciated. Thank you, Frank Weindel
Thanks Daniel, I'll try it out! Frank ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Obee, Daniel Sent: Thursday, January 08, 2009 2:27 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Limit Queue Access You can only limit access to groups - thus you'll have to create special groups for the queues and address them to the agents directly or via roles. You might wanna take a look at my mail >Re: [otrs] How to use the roles< from 6th of January. Greets, Daniel Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Weindel Frank Gesendet: Mittwoch, 7. Januar 2009 19:07 An: otrs@otrs.org Betreff: [otrs] Limit Queue Access Hi all, I was wondering if there was a way to assign access limits for certain queues, I looked around and can't seem to find it. We have a queue which will potentially hold important private information on our clients, and we only want certain users/groups to be able to view/create tickets in that queue. Any help would be appreciated. Thank you, Frank Weindel
participants (2)
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Obee, Daniel -
Weindel Frank