Hi Justin, I would be surprised if the GenericAgent caused issues with LDAP authentication. Would it be possible for you to post your config.pm for us to peruse? Thanks, David On Wed, Dec 30, 2009 at 8:33 PM, Justin Holt wrote:

Hi all, After doing substantial testing with OTRS my boss finally cleared it to go live in our system. I followed advice from a different email thread about using Generic Agent to delete tickets and it seems to have worked. But now, customers can not authenticate over LDAP (AD 2003) any longer. Agents can log in just fine on the other hand. To delete the tickets, all I selected the queues that I had set up, and then selected "Delete Tickets". I know LDAP sync was working before and I have not changed my config.pm.

Any advice?

Thanks, Justin Holt Town of Vernon, CT IT Intern

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