My agents are getting tired of having to download and then open attachments from customers just to quickly look at them. Does anyone know of a plugin or module for OTRS that can let them view Word Docs and Excel?
Hi, I´m not quite sure if is this what you are locking but, http://doc.otrs.org/2.4/en/html/a2939.html#Framework search B.1.4.1. MIME-Viewer###application/excel Best regards, João Zorro Managed Services ............................................................................................................. Novabase Av. D. João II, Lote 1.03.2.3 . Parque das Nações 1998-031 Lisboa - Portugal Tel. (+351) 213 836 300 . Fax (+351) 213 836 301 www.novabase.pthttp://www.novabase.pt [cid:image001.gif@01CAB6F0.43300FF0] From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Justin Noel Sent: Friday, February 26, 2010 2:15 PM To: User questions and discussions about OTRS. Subject: [otrs] Document Viewer My agents are getting tired of having to download and then open attachments from customers just to quickly look at them. Does anyone know of a plugin or module for OTRS that can let them view Word Docs and Excel?
Hi, Joao.
As far as I understand, these are third-party converters for Unix.
Does anybody know how to do this on Win?
Cheers,
Ilya Kornev
-----Original Message-----
From: JoЦo Zorro
Hi,
I m not quite sure if is this what you are locking but, http://doc.otrs.org/2.4/en/html/a2939.html#Framework search B.1.4.1. MIME-Viewer###application/excel Best regards,
JoЦo Zorro Managed Services
.......................................................................................................... ...
Novabase Av. D. JoЦo II, Lote 1.03.2.3 . Parque das NaГУes 1998-031 Lisboa - Portugal Tel. (+351) 213 836 300 . Fax (+351) 213 836 301 www.novabase.pthttp://www.novabase.pt [cid:image001.gif@01CAB6F0.43300FF0]
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Justin Noel Sent: Friday, February 26, 2010 2:15 PM To: User questions and discussions about OTRS. Subject: [otrs] Document Viewer
My agents are getting tired of having to download and then open attachments from customers just to quickly look at them.
Does anyone know of a plugin or module for OTRS that can let them view Word Docs and Excel?
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You could change the links to have them open in something like Google Docs. It's not a bad way to go, and if you wanted to do it in a hurry there are plugins for a lot of browsers that'll do it client-side for you. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Justin Noel Sent: Saturday, 27 February 2010 1:15 AM To: User questions and discussions about OTRS. Subject: [otrs] Document Viewer My agents are getting tired of having to download and then open attachments from customers just to quickly look at them. Does anyone know of a plugin or module for OTRS that can let them view Word Docs and Excel?
Thanks, James.
Best regards,
Ilya Kornev
-----Original Message-----
From: "James Morgan"
You could change the links to have them open in something like Google Docs. It's not a bad way to go, and if you wanted to do it in a hurry there are plugins for a lot of browsers that'll do it client-side for you.
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Justin Noel Sent: Saturday, 27 February 2010 1:15 AM To: User questions and discussions about OTRS. Subject: [otrs] Document Viewer
My agents are getting tired of having to download and then open attachments from customers just to quickly look at them.
Does anyone know of a plugin or module for OTRS that can let them view Word Docs and Excel?
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participants (4)
-
Ilya Kornev -
James Morgan -
João Zorro -
Justin Noel