Ticket disappear after its closed
Hello, After an agent answer the ticket and chose "closed successful" he will not find it if he try to search for it later. I do not find it from the "root" (admin) user either. This do happen to around 50 % of the ticket in the system. Anyone know what is wrong?
What do you mean by “disappear”? how do you search it? What happens if you go to http://Your_OTRS_Server/otrs/index.pl?Action=AgentTicketZoom;TicketNumber=Nu... Kind regards, Juan Clavero De: Jean BROW [mailto:everydaywow@gmail.com] Enviado el: lunes, 14 de enero de 2013 11:12 Para: User questions and discussions about OTRS. Asunto: [otrs] Ticket disappear after its closed Hello, After an agent answer the ticket and chose "closed successful" he will not find it if he try to search for it later. I do not find it from the "root" (admin) user either. This do happen to around 50 % of the ticket in the system. Anyone know what is wrong?
2013/1/14 Juan Manuel Clavero Almirón
http://Your_OTRS_Server/otrs/index.pl?Action=AgentTicketZoom;TicketNumber=Nu...
If I searche for the ticket number from the "search" function I do not find it. If I open the URL I find the ticket http://Your_OTRS_Server/otrs/index.pl?Action=AgentTicketZoom;TicketNumber=Nu...http://your_otrs_server/otrs/index.pl?Action=AgentTicketZoom;TicketNumber=Nu... Any idea what is wrong?
Is the ticket archived? On 20.01.2013 21:44, Jean BROW wrote:
2013/1/14 Juan Manuel Clavero Almirón
http://Your_OTRS_Server/otrs/index.pl?Action=AgentTicketZoom;TicketNumber=Nu...
If I searche for the ticket number from the "search" function I do not find it.
If I open the URL I find the ticket http://Your_OTRS_Server/otrs/index.pl?Action=AgentTicketZoom;TicketNumber=Nu...http://your_otrs_server/otrs/index.pl?Action=AgentTicketZoom;TicketNumber=Nu...
Any idea what is wrong?
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I'm not using the archive function in OTRS.
2013/1/20 Renee B
Is the ticket archived?
On 20.01.2013 21:44, Jean BROW wrote:
2013/1/14 Juan Manuel Clavero Almirón
http://Your_OTRS_Server/otrs/index.pl?Action=AgentTicketZoom;TicketNumber=Nu...
If I searche for the ticket number from the "search" function I do not find it.
If I open the URL I find the ticket
http://Your_OTRS_Server/otrs/index.pl?Action=AgentTicketZoom;TicketNumber=Nu... < http://your_otrs_server/otrs/index.pl?Action=AgentTicketZoom;TicketNumber=Nu...
Any idea what is wrong?
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participants (3)
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Jean BROW -
Juan Manuel Clavero Almirón -
Renee B