Assign the usr to a group that only have access to that queue Take a lokk at the manual Managing Users Groups and Roles ----- Original Message ----- From: Mujtaba Karim To: otrs@otrs.org Sent: Wednesday, September 12, 2007 12:46 PM Subject: [otrs] How can i lock a user to just one queue HI I have an issue how can I lock a specific user to one queue He only have access to one queue. and not others how can I restrict a user ??? Any ideas Please give me detailed description with example as to how I can do this Secondly is there a way where I can connect TWO OTRS together?? One running in US and one in Germany?? Any possibility to sync or merge them ? Mujtaba Karim Customer Support Manager PixSense Inc. 172/P 3rd Floor Block-2 PECHS Tariq Road Karachi 75400 Pakistan C: 92.300.821.8601 | F: 92.21.432.2721-4 | E: mkarim@pixsense.com www.pixsense.com ------------------------------------------------------------------------------ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/