Locking prevents multiple people from working on the same thing at the same time. -----Original Message----- From: Aysel Pamuk Sent: Monday, March 24, 2008 1:54 AM To: otrs@otrs.org Subject: [otrs] Lock status Hello,   What is the meaning of lock and lock? I mean, the ticket status is new, open, pendig or closed. When do we lock or unlock the tickets?   Thanks in advance, Aysel