Simple: pending auto close+ --> pending for auto close successfully pending auto close- --> pending for auto close unsuccessful On 7/12/07, Shue, Daniel G. wrote:

Obviously, Auto Close is pretty self explanatory. But I tried one, the "pending auto close+" and once the pending time expired it showed pending "-21 min" and it did not close. Can some one give me a little more info

on

the pending auto close and the difference between "+" and "-"?

Thanks,

Daniel _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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