Hi, Philippe. Yes, it's possible. Go to the Admin area and edit this section Ticket -> Frontend::Agent::Ticket::ViewClose as you prefer. For example, I set everything so that only next state (closed) is shown in this window. Cheers, Ilya -----Original Message----- From: "Martignier, Philippe" To: "'otrs@otrs.org'" Date: Wed, 23 Dec 2009 14:31:12 +0100 Subject: [otrs] Closing a ticket : text is mandatory

Hi there,

When you close a ticket, you have to fill in the text field, it is mandatory. Is it possible to remove that control ?

I didn't find anything in the sysconfig ... maybe I miss it !

Many thanks for any response :)

Philippe Martignier

Communications Division

Customer Service Section

Email : Philippe.Martignier@wipo.intmailto:Philippe.Martignier@wipo.int

Phone : 00 41 022 338 72 36

Building : GB II

Office : 0,3

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