Warning: Sorry, you need to be the owner to do this action!
I can't merge tickets that are new (owner is root@otrs). I have admin rights, so why can't I do this? IS there a configuration option to allow this? Kind Regards, Andrew Glossop
I got this error too when I copy and paste the ticket number to merge to.
Try carefully removing any preceeding and trailing characters from the
number. Worked for me.
Regards,
Anton.
2009/9/11 Glossop, Andrew
I can't merge tickets that are new (owner is root@otrs). I have admin rights, so why can't I do this? IS there a configuration option to allow this?
Kind Regards,
*Andrew Glossop*
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I don't even get that far. just click on merge, and get the error
immediately. :(
________________________________
From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of
Anton Gubar'kov
Sent: 11 September 2009 10:51
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Warning: Sorry,you need to be the owner to do this
action!
I got this error too when I copy and paste the ticket number to merge
to. Try carefully removing any preceeding and trailing characters from
the number. Worked for me.
Regards,
Anton.
2009/9/11 Glossop, Andrew
participants (2)
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Anton Gubar'kov -
Glossop, Andrew