It's set by grabbing the dark slider under the article box. The trick is, you can only grab it on a ticket with many interactions. But once set, OTRS keeps it in the user preferences. HTH, Mike. On Thu, Nov 4, 2010 at 6:16 PM, Hugh Kelley wrote:

The value that controls the size of the ticket zoom article table is inconsistent among my users.

Can users update this value via the UI?

I have several people with a value of 65. At that setting, the article table only shows about four entries. Others can see eight or more. This creates article envy among agents.

How/when is this set?

Hugh

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