Alexander/Christian, FYI. I had made these changes as well; but, the first attempt did not succeed so I removed them from my Config.pm file and went hunting the master configurations, which still didn't work. I eventually ended up blowing away the /opt/otrs directory structure. Only after I reconstituted the directory structure from the tar file, made our necessary modifications, and subsequently bounced the various OTRS services did I have success of, more or less, correct ticket numbering. To fix this I had reduce the TicketMinCounterSize value to what I wanted to get rid of the extra padded zeroes. Thanks for all of the help. I really didn't want to have to whack the directory structure; but, seeing as how this isn't yet in "production" it wasn't such a big deal. Brad ----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Alexander Kardailsky Sent: Wednesday, August 17, 2005 9:15 AM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Ticket NumberGenerator Dear Christian, Wednesday, August 17, 2005, 1:41:17 PM, you wrote:

...

Thanks for info. I've just found that altering /opt/otrs/Kernel/Config/Files/Ticket.pm and ZZZAAuto.pm is enough for me because I don't use perl script at the moment. :)

Please do _not_ change these files manualy, they will be overwritten during updates or by the grafical system configurations frontend and all your settings will be lost...

Put your own settings only into the file Kernel/Config.pm, this file is never changed automaticly.

To change the ticket counter for example to auto increment, the following two lines should help you:

$Self->>{'Ticket::NumberGenerator'} = $Self->>'Kernel::System::Ticket::Number::AutoIncrement'; $Self->>{'Ticket::NumberGenerator::MinCounterSize'} = 5; Ah, ok. Thanks for info. -- Best regards, Alexander _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/