Hello Priya, I think there is a problem with you server... the disc /opt might be full... so OTRS is not able to write the file... TicketCounter.log... Just make some free space available in /opt and you will get thru the problem... Regards KartheeK Priya b wrote: Hello friends.... I m workng with otrs few months back.It was workng absolutly fine.. But now suddenly,when Customer/agent User tries to create a ticket.It is giving error as follows::::::: Error: Need TicketID! ERROR: OTRS-CGI-10 Perl: 5.8.5 OS: linux Time: Fri Feb 17 12:47:55 2006 Message: Need TicketID! Traceback (3186): Module: Kernel::System::Ticket::Article::ArticleCreate (v1.92) Line: 84 Module: Kernel::Modules::CustomerTicketMessage::Run (v1.3) Line: 311 Module: Kernel::System::Web::InterfaceCustomer::Run (v1.6) Line: 677 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_customer_2epl::handler (v) Line: 48 Module: (eval) (v1.36) Line: 202 Module: ModPerl::RegistryCooker::run (v1.36) Line: 202 Module: ModPerl::RegistryCooker::default_handler (v1.36) Line: 168 Module: ModPerl::Registry::handler (v1.99) Line: 30 It seems as ticket id generarator is creatng problem.I had set 'ID Genearator to AUTOINCREMENT'..When i saw the database,it is showng: id field tn field ---(somthing) -- --- -- 3306 1003290 3307 1003291 & suddenly next one is: 3308 1000001 3309 (its showing blank here) I m not getting Why It Is Not generating TICKET ID.........??????????????/ I m new to it...Plzzzzzzzzz Help Me Frnds........ Waiting fro ur reply..... Thank you.. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ --------------------------------- Jiyo cricket on Yahoo! India cricket Yahoo! Messenger Mobile Stay in touch with your buddies all the time.