That did the trick. Thanks for your help! - Todd -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of ?????? ????? Sent: Wednesday, December 02, 2009 9:15 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Change ticket state via UI? You can allow to change status while composing Note. Look at SysConfig for this options: Ticket::Frontend::MoveType = New Window Ticket::Frontend::AgentTicketMove###State = Yes On Thu, Dec 3, 2009 at 7:30 AM, Todd Backman wrote: Is there a way to change the ticket state via the user interface? Initial state is new and I would like to be able to move a ticket into a queue and change it to open. Is this possible via the web interface? Thanks again for a great ticket system! - Todd --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ -- regards, Mikhail