An easier approach without needing any source code change is mapping the phone number in the Comments section, which is displayed by default. On Fri, Feb 27, 2009 at 10:35 AM, LQ Marshall wrote:

http://doc.otrs.org/2.3/en/html/x1778.html

...

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Serge Sent: Friday, February 27, 2009 9:42 AM To: User questions and discussions about OTRS. Subject: [otrs] Display Phonenumber in customer info

Hello,

we use for customer: LDAP authentification.

We have in Map Config.pm

[..] [ 'UserPhone','Phone','telephoneNumber', 1, 0, 'var', '', 0 ], [...]

telephoneNumber exist in our LDAP.

What must we do (in Sysconfig ?) to have the phonenumber of the customer in "Customer info" display ?

[...] Customer Info: Firstname: Marc Lastname: Bernacki Username: bernacki Email: Marc.Bernacki@xxxx.xxxx Phone: XXXXXXXX <<<< we would like this line [...]

We search in Sysconfig and Config.pm but we didn't find,

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