Hi Joshua,

Here's my permissions:

drwxr-xr-x 3 root root 4096 Jul 29 2007 /opt drwxrwxr-x 7 otrs apache 4096 Jan 9 14:01 /opt/otrs drwxrwxr-x 4 apache apache 4096 Jan 9 14:01 /opt/otrs/bin -rwx------ 1 otrs root 5024 Jan 24 2007 /opt/otrs/bin/UnlockTickets.pl drwxrwxr-x 8 apache apache 4096 Jan 9 14:01 /opt/otrs/Kernel -rw-rw-r-- 1 apache apache 8478 Apr 20 2007 /opt/otrs/Kernel/Config.pm

Do you see anything different?

Did you run bin/otrs.SetPermissions to fix any errors?

Josh

On Thu, Feb 28, 2008 at 11:37 AM, Joe Ersinghaus mailto:jersinghaus@nmda.nmsu.edu> wrote:

Well I posted this problem under "cron job failures" but I think it's really a permissions problem?

If I try to execute "UnlockTickets.pl" for example in /opt/otrs/bin, as the otrs user, I get the "Can't locate Kernel/Config.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib blah blah blah" error.

But if I execute it as root - it runs fine.

This particular script is owned by "otrs" though. Most of the others are owned by "apache". (I'm running centos 5)

A good systems admin could fix this, but I'm certainly not that. :)

Help is appreciated.

Joe

-- Joe Ersinghaus Information Technology & Communications New Mexico Department of Agriculture/New Mexico State University MSC 3189, P.O. Box 30005 Las Cruces, NM, USA 88003-8005 Phone: (505) 646-7094 Fax: (505) 646-1841 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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