Hi there, I have a strange case, I receive mails with .msg files in attachment. Let's say I have one email with one .msg file it becomes two files in a ticket (attachment). One is text with no formatting, the other one is html (formatted). Any idea how to have only one file? Many thanks, Philippe Philippe Martignier Communications Division Customer Service Section Email : Philippe.Martignier@wipo.intmailto:Philippe.Martignier@wipo.int Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.