Subject Parameter Not Being Passed to CustomerTicketZoom.dtl
OTRS Administrators, I am running OTRS 2.3.1 on a Solaris 10 server. When my customers "zoom" in on one of their tickets they do not see the Subject name in the response section of the ticket. As near as I can tell, the value "$QData{"Subject"}", which is being passed to the HTML document by the template 'CustomerTicketZoom.dtl', is blank when, in fact, it should have the same value as the Subject shown at the beginning of the ticket. Can anyone tell me why this value would be blank? Thank you, David Buice Infrastructure Specialist/SDC-INT 2032653 ITIL Foundation Certified EDS, an HP Company PSIC Operations 7000 Chicago Rd. Warren, MI 48092-1663 Mailstop 430-202-380 Tel: +01 586 575-4525 Fax: +01 586 575-0090 Mobile: +01 248 249-9122 E-mail: david.buice@eds.com mailto:name.name@eds.com We deliver on our commitments so you can deliver on yours.
Hi Bruce,
I missed your post on this list.
On 1/13/09 7:46 PM, "Buice, David R"
As near as I can tell, the value ³$QData{"Subject"}², which is being passed to the HTML document by the template OCustomerTicketZoom.dtl¹, is blank when, in fact, it should have the same value as the Subject shown at the beginning of the ticket.
Can anyone tell me why this value would be blank?
For other people having the same needs, the subject is not in $QData{"Subject"} but in $QData{"Title"}. Cheers, -- Sebastien Bourgasser
participants (2)
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Buice, David R -
Sebastien Bourgasser