Using Tabed browser & Next Page

Dave Wojciechowski

5 Jun 2007 5 Jun '07

6:07 p.m.

We like to use tabs, the only downside of tabs is that you don't know where your going to end up after clicking save or back. OTRS is tracking the last page you where at based off a db entry, the problem that we run in to is that if we open multi tabs we could be working on a ticket for one customer enter a note click save and be on a totally different ticket. Does anyone have a solution to this? Thanks I'm Wojo

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Dave Wojciechowski

6 Jun 6 Jun

12:30 p.m.

I know I know I'm the only person in the world that uses tabs.... come-on, someone out there has to have a ingenious solution to this that I'm not seeing ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dave Wojciechowski Sent: Tuesday, June 05, 2007 2:07 PM To: User questions and discussions about OTRS.org Subject: [otrs] Using Tabed browser & Next Page We like to use tabs, the only downside of tabs is that you don't know where your going to end up after clicking save or back. OTRS is tracking the last page you where at based off a db entry, the problem that we run in to is that if we open multi tabs we could be working on a ticket for one customer enter a note click save and be on a totally different ticket. Does anyone have a solution to this? Thanks I'm Wojo

LQ Marshall

1:22 p.m.

I have not personally experienced any trouble with tabbed use. Can't say that I am an aggressive tab user but every new notification creates a new tab for my use. As with any tabbed web access if you are in an authenticated/tracked/etc session you have to pay attention to what you are doing. Can't help... Cause don't know what you are referring... Works fine for us. LQ ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dave Wojciechowski Sent: Wednesday, June 06, 2007 8:30 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Using Tabed browser & Next Page I know I know I'm the only person in the world that uses tabs.... come-on, someone out there has to have a ingenious solution to this that I'm not seeing ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dave Wojciechowski Sent: Tuesday, June 05, 2007 2:07 PM To: User questions and discussions about OTRS.org Subject: [otrs] Using Tabed browser & Next Page We like to use tabs, the only downside of tabs is that you don't know where your going to end up after clicking save or back. OTRS is tracking the last page you where at based off a db entry, the problem that we run in to is that if we open multi tabs we could be working on a ticket for one customer enter a note click save and be on a totally different ticket. Does anyone have a solution to this? Thanks I'm Wojo

Dave Wojciechowski

9:33 p.m.

Hrm ok, an example, I go to an existing ticket I start to enter a note so I have the note window on the screen, I then right click on queue view and open in a new tab I then zoom on another ticket. Then I switch back to the first ticket when I click save on the first tickets note it takes me to the 2nd ticket zoom. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of LQ Marshall Sent: Wednesday, June 06, 2007 9:22 AM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] Using Tabed browser & Next Page I have not personally experienced any trouble with tabbed use. Can't say that I am an aggressive tab user but every new notification creates a new tab for my use. As with any tabbed web access if you are in an authenticated/tracked/etc session you have to pay attention to what you are doing. Can't help... Cause don't know what you are referring... Works fine for us. LQ ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dave Wojciechowski Sent: Wednesday, June 06, 2007 8:30 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Using Tabed browser & Next Page I know I know I'm the only person in the world that uses tabs.... come-on, someone out there has to have a ingenious solution to this that I'm not seeing ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dave Wojciechowski Sent: Tuesday, June 05, 2007 2:07 PM To: User questions and discussions about OTRS.org Subject: [otrs] Using Tabed browser & Next Page We like to use tabs, the only downside of tabs is that you don't know where your going to end up after clicking save or back. OTRS is tracking the last page you where at based off a db entry, the problem that we run in to is that if we open multi tabs we could be working on a ticket for one customer enter a note click save and be on a totally different ticket. Does anyone have a solution to this? Thanks I'm Wojo _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

Dave Wojciechowski

7 Jun 7 Jun

8:37 p.m.

Does anyone know a way to get around this ? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dave Wojciechowski Sent: Wednesday, June 06, 2007 5:34 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Using Tabed browser & Next Page Hrm ok, an example, I go to an existing ticket I start to enter a note so I have the note window on the screen, I then right click on queue view and open in a new tab I then zoom on another ticket. Then I switch back to the first ticket when I click save on the first tickets note it takes me to the 2nd ticket zoom. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of LQ Marshall Sent: Wednesday, June 06, 2007 9:22 AM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] Using Tabed browser & Next Page I have not personally experienced any trouble with tabbed use. Can't say that I am an aggressive tab user but every new notification creates a new tab for my use. As with any tabbed web access if you are in an authenticated/tracked/etc session you have to pay attention to what you are doing. Can't help... Cause don't know what you are referring... Works fine for us. LQ ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dave Wojciechowski Sent: Wednesday, June 06, 2007 8:30 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Using Tabed browser & Next Page I know I know I'm the only person in the world that uses tabs.... come-on, someone out there has to have a ingenious solution to this that I'm not seeing ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dave Wojciechowski Sent: Tuesday, June 05, 2007 2:07 PM To: User questions and discussions about OTRS.org Subject: [otrs] Using Tabed browser & Next Page We like to use tabs, the only downside of tabs is that you don't know where your going to end up after clicking save or back. OTRS is tracking the last page you where at based off a db entry, the problem that we run in to is that if we open multi tabs we could be working on a ticket for one customer enter a note click save and be on a totally different ticket. Does anyone have a solution to this? Thanks I'm Wojo _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/

Dave Wojciechowski

19 Jun 19 Jun

10:52 p.m.

Well I answered my own question, so I thought I would toss it out there for anyone else looking for an answer, if you want to have tabs that are totally independent of each other, say 2 tabs open that are not using the same session id, in your sysconfig change SessionUseCookie to no, this will cause the session id to be put in the address, therefore if you open up tabs and login in each tab you will have a new session id for each tab. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dave Wojciechowski Sent: Thursday, June 07, 2007 4:37 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Using Tabed browser & Next Page Does anyone know a way to get around this ? -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dave Wojciechowski Sent: Wednesday, June 06, 2007 5:34 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Using Tabed browser & Next Page Hrm ok, an example, I go to an existing ticket I start to enter a note so I have the note window on the screen, I then right click on queue view and open in a new tab I then zoom on another ticket. Then I switch back to the first ticket when I click save on the first tickets note it takes me to the 2nd ticket zoom. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of LQ Marshall Sent: Wednesday, June 06, 2007 9:22 AM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] Using Tabed browser & Next Page I have not personally experienced any trouble with tabbed use. Can't say that I am an aggressive tab user but every new notification creates a new tab for my use. As with any tabbed web access if you are in an authenticated/tracked/etc session you have to pay attention to what you are doing. Can't help... Cause don't know what you are referring... Works fine for us. LQ ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dave Wojciechowski Sent: Wednesday, June 06, 2007 8:30 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Using Tabed browser & Next Page I know I know I'm the only person in the world that uses tabs.... come-on, someone out there has to have a ingenious solution to this that I'm not seeing ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dave Wojciechowski Sent: Tuesday, June 05, 2007 2:07 PM To: User questions and discussions about OTRS.org Subject: [otrs] Using Tabed browser & Next Page We like to use tabs, the only downside of tabs is that you don't know where your going to end up after clicking save or back. OTRS is tracking the last page you where at based off a db entry, the problem that we run in to is that if we open multi tabs we could be working on a ticket for one customer enter a note click save and be on a totally different ticket. Does anyone have a solution to this? Thanks I'm Wojo _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/

Shawn Beasley

27 Jun 27 Jun

10:11 a.m.

Dave Wojciechowski schrieb:

...

Well I answered my own question, so I thought I would toss it out there for anyone else looking for an answer, if you want to have tabs that are totally independent of each other, say 2 tabs open that are not using the same session id, in your sysconfig change SessionUseCookie to no, this will cause the session id to be put in the address, therefore if you open up tabs and login in each tab you will have a new session id for each tab.

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dave Wojciechowski Sent: Thursday, June 07, 2007 4:37 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Using Tabed browser & Next Page

Does anyone know a way to get around this ?

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dave Wojciechowski Sent: Wednesday, June 06, 2007 5:34 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Using Tabed browser & Next Page

Hrm ok, an example, I go to an existing ticket I start to enter a note so I have the note window on the screen, I then right click on queue view and open in a new tab I then zoom on another ticket. Then I switch back to the first ticket when I click save on the first tickets note it takes me to the 2nd ticket zoom.

-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of LQ Marshall Sent: Wednesday, June 06, 2007 9:22 AM To: 'User questions and discussions about OTRS.org' Subject: RE: [otrs] Using Tabed browser & Next Page

I have not personally experienced any trouble with tabbed use. Can't say that I am an aggressive tab user but every new notification creates a new tab for my use. As with any tabbed web access if you are in an authenticated/tracked/etc session you have to pay attention to what you are doing.

Can't help... Cause don't know what you are referring... Works fine for us.

LQ

________________________________

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dave Wojciechowski Sent: Wednesday, June 06, 2007 8:30 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Using Tabed browser & Next Page

I know I know I'm the only person in the world that uses tabs.... come-on, someone out there has to have a ingenious solution to this that I'm not seeing

________________________________

From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Dave Wojciechowski Sent: Tuesday, June 05, 2007 2:07 PM To: User questions and discussions about OTRS.org Subject: [otrs] Using Tabed browser & Next Page

We like to use tabs, the only downside of tabs is that you don't know where your going to end up after clicking save or back. OTRS is tracking the last page you where at based off a db entry, the problem that we run in to is that if we open multi tabs we could be working on a ticket for one customer enter a note click save and be on a totally different ticket.

Does anyone have a solution to this?

Thanks

I'm Wojo

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? =http://www.otrs.com/

Thanks for contributing your answer. It is not often that one thanks for an answer or contributes answers to thier own questions. I do this as well and hope that we will be contagious to the rest of the users in our list. --Shawn

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Dave Wojciechowski
LQ Marshall
Shawn Beasley